IT Technical Services Specialist

6 days ago

Mangalore, Karnataka, India beBeeIT Full time ₹ 50,00,000 - ₹ 1,00,00,000

About This Role

We are seeking a highly skilled IT Support Specialist to join our team.

This is a hybrid role that combines infrastructure management with IT execution. The ideal candidate will ensure our systems, hardware, tools, and services are running securely, reliably, and efficiently.

Key Responsibilities
  • Monitor system health, performance, and uptime across development and production environments.
  • Troubleshoot issues (local and remote) across OS, software, network, and cloud systems.
  • Perform root-cause analysis and collaborate with DevOps teams to resolve recurring issues.
Infrastructure & Security
  • Configure machines, access controls, and user permissions for new and existing team members.
  • Support secure practices such as system hardening, OS patching, and routine compliance audits.
  • Assist in CI/CD workflows and contribute to infrastructure improvements and documentation.
Hardware & Vendor Management
  • Coordinate hardware procurement: sourcing laptops, peripherals, and licenses as per project needs.
  • Work with vendors for equipment purchases, service warranties, and support escalations.
  • Track inventory, machine handovers, and replacement cycles using internal systems.
  • Troubleshoot and resolve remote hardware/software issues during onboarding and day-to-day ops.
Team Enablement & Documentation
  • Act as a first point of contact for internal TechOps requests.
  • Maintain internal documentation, runbooks, and asset registers.
  • Collaborate cross-functionally with other teams to ensure smooth operational workflows.
Requirements
  • 1+ years of experience in IT Support, Infrastructure, or DevOps assistance.
  • Hands-on experience with Linux/macOS systems, basic networking, and cloud services (AWS/GCP).
  • Familiarity with monitoring/logging tools and remote access tools.
  • Exposure to CI/CD tools, Git, basic scripting, or task automation.
  • Strong coordination, follow-up, and communication skills — especially with remote teams and external vendors.
  • Ability to juggle multiple requests and maintain system hygiene and documentation.
Benefits
  • Opportunity to build scalable products.
  • Participate in AI-native product development.
  • Global exposure through direct collaboration with international teams.
  • Learn quickly in a fast-paced environment.
  • See the impact of your work on user experience and business outcomes.

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