Front Office Receptionist

2 days ago


Kolkata, West Bengal, India Freelancer Narendra Nath Biswas Full time
Job Description

We are seeking a highly skilled and experienced Front Office Hostess to join our team at Freelancer Narendra Nath Biswas. The successful candidate will be responsible for providing exceptional guest service at the reception area, ensuring a welcoming environment, and supporting the overall operations of the front office team.

Responsibilities
  • Greet and welcome guests as they arrive at the front office.
  • Manage the reception area, ensuring it is clean and organized.
  • Assist guests with check-in and check-out procedures.
  • Handle inquiries and provide information about the establishment and local attractions.
  • Coordinate with other departments to ensure smooth operations and guest satisfaction.
  • Maintain a professional and friendly demeanor at all times.
  • Handle guest complaints and feedback effectively and courteously.
  • Keep records of bookings and reservations accurately.
Skills and Qualifications
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Ability to work in a fast-paced environment.
  • Basic computer skills, including proficiency in MS Office and reservation software.
  • Customer service orientation with a positive attitude.
  • Ability to handle multiple tasks and prioritize effectively.
  • Fluency in English; knowledge of additional languages is a plus.
Benefits

The Front Office Hostess will enjoy a range of benefits, including:

  • Opportunities for career advancement.
  • A competitive salary and bonus structure.
  • A comprehensive benefits package.
  • Access to ongoing training and development opportunities.


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