Front Office Hostess
2 days ago
Description
The Front Office Hostess is responsible for providing exceptional guest service at the reception area, ensuring a welcoming environment, and supporting the overall operations of the front office team. This role is ideal for freshers/entry-level candidates looking to start their career in hospitality.
Responsibilities
- Greet and welcome guests as they arrive at the front office.
- Manage the reception area, ensuring it is clean and organized.
- Assist guests with check-in and check-out procedures.
- Handle inquiries and provide information about the establishment and local attractions.
- Coordinate with other departments to ensure smooth operations and guest satisfaction.
- Maintain a professional and friendly demeanor at all times.
- Handle guest complaints and feedback effectively and courteously.
- Keep records of bookings and reservations accurately.
Skills and Qualifications
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment.
- Basic computer skills, including proficiency in MS Office and reservation software.
- Customer service orientation with a positive attitude.
- Ability to handle multiple tasks and prioritize effectively.
- Fluency in English; knowledge of additional languages is a plus.
Spotlight
- Office cab/shuttle, Free meal
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