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Developing Soft Skills Professionals

2 weeks ago

Alwar, Rajasthan, India beBeeEmpathy Full time ₹ 6,00,000 - ₹ 12,00,000
Soft Skills Training Role

Job Summary:

  • We are seeking a skilled Soft Skills Trainer to enhance employee skills and drive business results.

Key Responsibilities:

  1. Design and deliver comprehensive soft skills training programs, covering essential topics like communication, email etiquette, customer handling, conflict resolution, time management, team collaboration, and leadership essentials.
  2. Develop tailored induction training and refresher sessions for BPO employees to ensure they effectively handle their roles.
  3. Conduct needs assessments through surveys, performance reports, and manager feedback to identify areas requiring training.
  4. Create engaging training content, including role plays, simulations, and case studies, relevant to the BPO/customer service environment.
  5. Provide coaching and mentorship to employees to improve customer interaction, empathy, and problem-solving skills.
  6. Evaluate training effectiveness through feedback, assessments, and on-the-job performance.
  7. Collaborate with operations and HR teams to align training modules with business objectives and drive results.
  8. Maintain accurate training records and provide regular reports on participation and outcomes.
Benefits

The successful candidate will have the opportunity to develop their skills in a dynamic work environment and contribute to the success of our organization.

This is an exciting opportunity for professionals who are passionate about training and development and want to make a meaningful impact.