Sales and Customer Service Representative

2 days ago

Faridabad, Haryana, India beBeeCustomer Full time ₹ 1,80,000 - ₹ 2,50,000
Job Description

We are seeking a skilled Sales and Customer Service Representative to make outbound calls, attend inbound customer calls, and provide support regarding orders, product inquiries, and complaints.

Key Responsibilities:
  1. Make outbound calls to potential customers and explain Ayurvedic products offered by the company.
  2. Attend inbound customer calls and provide support regarding orders, product inquiries, and complaints.
  3. Follow up with leads and existing customers through phone, WhatsApp, or SMS.
  4. Maintain accurate records of customer interactions and sales in Excel or CRM tools.
  5. Resolve customer issues with patience and ensure high satisfaction levels.
  6. Share product benefits and offers in a simple and convincing manner.
  7. Achieve daily, weekly sales and follow-up targets set by the management.
  8. Provide regular updates to the reporting manager.
Candidate Requirements:
  • Minimum 12th pass or Graduate in any stream.
  • Experience in tele-calling, customer care, or telesales preferred; freshers can also apply.
  • Excellent communication skills in Hindi; basic English is a plus.
  • Confident, polite, and persuasive over the phone.
  • Basic computer knowledge, including Excel, WhatsApp, and CRM tools.
  • Ability to work in a team and handle pressure calmly.
  • Quick learner with a customer-first attitude.

The ideal candidate will have excellent communication skills, be confident and persuasive over the phone, and have a customer-first attitude. If you are looking for a challenging role that requires strong communication skills and the ability to work in a team, we encourage you to apply.

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