Guest Service Associate

1 month ago


Chennai, Tamil Nadu, India Accor Full time
Job Title: Guest Service Associate

This role is responsible for delivering exceptional housekeeping services to guest rooms, public areas, and circulatory spaces, ensuring a high standard of cleanliness and presentation in line with hotel standards.

Key Responsibilities:
  • Attend daily briefings and execute assigned tasks
  • Understand and cater to different guest levels and room categories
  • Clean and maintain assigned areas according to standards and procedures
  • Replenish guest supplies and address requests promptly
  • Report damage or malfunction to the supervisor
  • Maintain equipment in a clean state
  • Record room status and daily productivity
  • Handle guest complaints tactfully and report incidents to the supervisor
  • Record unusual behavior or activities in guest rooms or public areas
  • Carry out valet services as required
Other Responsibilities:
  • Be familiar with hotel fire and life safety procedures
  • Attend all briefings, meetings, and trainings assigned by management
  • Maintain a high standard of personal appearance and hygiene
  • Perform other reasonable duties assigned by management
  • Establish and maintain effective employee working relationships
Main Complexity/Critical Issues:
  • Respond professionally to extraordinary requests and complaints from guests
Competencies:
  • Service-oriented with attention to detail
  • Ability to work effectively in a team
  • Self-motivated and energetic
  • Well-presented and professionally groomed at all times
Qualifications:
  • Primary school education
  • Good oral proficiency in English language
  • No experience required, training will be provided


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