
Sustaining Customer Relationships Manager
3 days ago
Job Description:
">This is a six months contract position with one of the largest, global technology leaders.
">We seek a proactive customer retention specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages. This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.
">Key Responsibilities:
">- Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.">
- Process orders promptly after the customer reaches out and sends purchase confirmation.">
- Coordinate account suspensions for non-response as needed, ensuring proper documentation.">
- Maintain detailed records of follow-ups and interactions.">
- Generate reports on:">
- Number of follow-ups conducted.">
- Conversion rates from trials to purchases.">
- Accounts suspended due to non-response.">
Required Skills and Qualifications:
">The ideal candidate will possess:
">- Advanced knowledge of Microsoft Excel software.">
- Basic knowledge of Microsoft Word.">
- Strong analytical skills to track performance metrics and improve processes.">
- Organized and detail-oriented with the ability to meet deadlines.">
- Problem-solving ability.">
- Experience in customer service.">
- Strong communication and negotiation skills.">
- Proficiency with CRM systems like Salesforce.">
- Experience in Zendesk.">
Why Choose Us?
">Our company fosters a progressive culture, creativity, and a flexible work environment. We respect diversity in all aspects and value integrity, experience, honesty, people, humanity, and passion for excellence.
">What We Offer:
">A competitive compensation package and opportunities for growth and development.
"][-
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