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Director of Operational Excellence
2 weeks ago
The Operations Director position is a crucial role within the Professional Services unit. The successful candidate will be responsible for overseeing operational functions, ensuring seamless service delivery and continuous improvement.
Collaborate closely with senior leadership, project managers, regional operations teams and finance to drive scalability and efficiency within the organization's services delivery model.
Develop and implement processes to secure systematic successful operations within Services. Identify and implement process improvements to reduce inefficiencies, lower costs and enhance quality of service delivery operations.
Key Responsibilities:
- Operational Efficiency & Process Optimization: Optimize technology use, including PSA tool and project management software, to track performance and deliver insights for better decision-making.
- Resource Management: Oversee global Supply & Demand of project resources, ensuring the right skills are available at the right time to meet client demands.
- Financial Management & Budgeting: Establish financial reporting mechanisms to track costs, identify trends and make recommendations for improvement.
- Change Management & Innovation: Lead change initiatives within the Professional Services unit to adopt new tools, processes or methodologies that improve efficiency and service delivery.
