Urgent Senior Director Operations

4 weeks ago

Hyderabad, Telangana, India intouchcx Full time
Job Description

IntouchCX is Hiring for Senior Operation Director

Below is the JD:

About the Job

We are seeking a leader who has the vision, experience, and passion to contribute to our culture and deliver extraordinary results for our clients.

The Senior Director of Operations will be involved in all facets of contact center operations, including hiring, training, quality control, reporting and client services. The ideal candidate is a performance-driven individual with experience managing a contact center with large call/interaction volumes.

As Senior Director of Operations, You Will

- Drive initiatives resulting in positive improvements in margins and the strengthening of enterprise value
- Motivate and inspires teams, while building trusting relationships throughout the organization
- Address attrition driven issues, through continuous focus groups, communication outlets with all site employees
- Collaborate with various departments and leaders in the development and implementation of strategic plans
- Manage and drive results for Service Delivery Operations and performance optimization through client specific internal KPIs and financials
- Develop and execute motivational incentives (Employee Experience) to assist in site retention goals
- Support and drive the IntouchCX culture within the team at our campuses
- Partner with stakeholders across the organization in a collaborative manner to ensure consistency within operations
- Maintain close auditing cadence through reporting, observations, and personal contact

As Senior Director of Operations, You Have

- Minimum 7-9 years of contact center senior leadership experience, with cross-functional teams/groups and full P&L responsibility
- Previous experience in business process outsourcing is required
- Post-secondary diploma or degree with a major in Business
- 5 years of client relationship management
- Experience in analyzing and influencing P&L statements and performing cost analysis
- Excellent communication skills
- Excellent organizational and time management skills
- Client relationship management experience
- Ability to handle multiple priorities simultaneously
- Experience with maintaining and developing operational statistics, financial management information, and results reporting
- Proven tactical and strategic management skills
- Ability to take initiative, make decisions and propose strategies and solutions
- Demonstrated ability to work autonomously as well as with leaders, peers, and clients in other countries
- Ability to meet program KPIs and internal business KPIs (abs, attrition, etc)

  • Senior Director of Operations

    4 weeks ago

    Hyderabad, Telangana, India intouchcx Full time

    Job DescriptionAbout the Job:We are seeking a leader who has the vision, experience, and passion to contribute to our culture and deliver extraordinary results for our clients. The Senior Director of Operations will be involved in all facets of contact center operations, including hiring, training, quality control, reporting, and client services. The ideal...

  • Program Management Senior Specialist

    3 weeks ago

    Hyderabad, Telangana, India Google Operations Center Full time

    Job DescriptionJoin UsAt Google Operations Center we help Google users and customers solve problems and achieve their goalsall while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs a Program Manager Senior Specialist - Global L&D, you will have the unique opportunity to...

  • Sr. Director

    3 weeks ago

    Hyderabad, Telangana, India Credence HR Services Full time

    Role: Senior Director – HR Operations Delivery Location: Hyderabad / Chennai Role Overview: We are seeking a strategic and transformational Senior Director – HR Operations Delivery to lead global HR service delivery, ensuring operational excellence, compliance, and a superior employee experience.This leadership role will drive process optimization,...

  • Sr. Director

    3 weeks ago

    Hyderabad, Telangana, India Credence HR Services Full time

    Role: Senior Director – HR Operations DeliveryLocation: Hyderabad / ChennaiRole Overview:We are seeking a strategic and transformational Senior Director – HR Operations Delivery to lead global HR service delivery, ensuring operational excellence, compliance, and a superior employee experience. This leadership role will drive process optimization,...

  • Sr. Director

    3 weeks ago

    Hyderabad, Telangana, India Credence HR Services Full time

    Role: Senior Director – HR Operations Delivery Location: Hyderabad / Chennai Role Overview: We are seeking a strategic and transformational Senior Director – HR Operations Delivery to lead global HR service delivery, ensuring operational excellence, compliance, and a superior employee experience. This leadership role will drive process optimization,...

  • Sr. Director

    4 weeks ago

    Hyderabad, Telangana, India Credence HR Services Full time

    Role: Senior Director – HR Operations DeliveryLocation: Hyderabad / ChennaiRole Overview:We are seeking a strategic and transformational Senior Director – HR Operations Delivery to lead global HR service delivery, ensuring operational excellence, compliance, and a superior employee experience. This leadership role will drive process optimization,...

  • Senior Creative Director

    20 hours ago

    Hyderabad, Telangana, India beBeeCreative Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Senior Creative DirectorA Senior Creative Director will be responsible for overseeing the design process for multiple projects, managing a team of designers to ensure productivity and output quality. They will also be accountable for customer experience and relationship management.Key Responsibilities:Managing Design ProjectsEnsuring Team...

  • Associate Director

    3 weeks ago

    Hyderabad, Telangana, India Michael Page Full time

    About Our ClientThe client operates in the US healthcare industry, specializing in revenue cycle management.Job DescriptionAssociate Director / Director - Medical Coding | Hyderabad | Medical and Nursing - US Healthcare- Oversee extensive medical coding operations, ensuring strict compliance with regulatory standards and delivering exceptional accuracy.-...

  • Senior Software Engineering Director

    3 days ago

    Hyderabad, Telangana, India beBeeEngineering Full time ₹ 25,00,000 - ₹ 45,00,000

    Our mission is to innovate and improve the health and vitality of millions by delivering exceptional pharmacy care and benefits solutions.Director of Engineering Position OverviewThe Director of Engineering will lead a team of senior engineers who design, modify, develop, implement, and support software products using agile engineering practices.This role...

  • Senior Director of Managed Services

    2 days ago

    Hyderabad, Telangana, India beBeeManagedServices Full time ₹ 2,00,00,000 - ₹ 4,00,00,000

    Senior Director Managed ServicesJob Overview:We are seeking a seasoned senior director to lead our managed services lifecycle for large engagements.Key Responsibilities:Partner with cross-functional teams to shape winning responses and own solution architecture, pricing models, delivery constructs, and transition approaches.Utilize expertise in managing 100+...