Director, Field Excellence, Delivery

Career Category Sales Join Amgen s Mission of Serving Patients At Amgen if you feel like you re part of something bigger it s because you are Our shared mission to serve patients living with serious illnesses drives all that we do Since 1980 we ve helped pioneer the world of biotech in our fight against the world s toughest diseases With our focus on four therapeutic areas -Oncology Inflammation General Medicine and Rare Disease- we reach millions of patients each year As a member of the Amgen team you ll help make a lasting impact on the lives of patients as we research manufacture and deliver innovative medicines to help people live longer fuller happier lives Our award-winning culture is collaborative innovative and science based If you have a passion for challenges and the opportunities that lay within them you ll thrive as part of the Amgen team Join us and transform the lives of patients while transforming your career Director Field Excellence Delivery What you will do Let s do this Let s change the world You will be accountable for coordinating our delivery efforts across the internal and external team located in AIN and across India In addition the Director must manage relationships across a complex internal set of teams and functional groups This position reports to the Executive Director US Field Excellence and will be responsible for the following Responsibilities Key Integrator Act as main point of contact and representative of the Field Excellence team in India Talent Development Hire train develop and manage talent to meet organizational needs Global Collaboration Act as the primary point of contact for Field Excellence leadership in the US and the offshore team in India either through our Contract teams or direct AIN FTEs Operational Excellence and Delivery Oversee end-to-end delivery of core field analytics operations incentive compensation and field systems and platforms ensuring quality scalability and operational efficiency while promoting best practices in field effectiveness approaches and methodologies Lead co-lead special initiatives and projects e g sales force go-to-market size structure sub-national analytics launch readiness Oversee execution and pull-through of field force capabilities - customer targeting field reporting field alerts suggestions omnichannel digital field transformation etc Oversee IC Program delivery excellence analytics design and health checks administration and operations field and data inquiry management performance tracking and reporting platform operations Offshore Vendor Management Manage offshore teams including CWs maintaining quality of service and timely deliverables Innovation Leadership Foster a culture of innovation ensuring the India team remains at the forefront of emerging technologies and trends in field force effectiveness and enablement Continuous Improvement Lead identifying and prioritizing areas of opportunity across the organization Collaborate with cross-functional teams to implement organizational improvements Automation lead the piloting planning and implementation of automation across the Field Excellence capabilities Business Impact Collaborator Management Ensure capability solutions drive tangible business outcomes and collaborate with global key collaborators to refine requirements measure impact and report progress What we expect of you We are all different yet we all use our unique contributions to serve patients Basic Qualifications Master s degree 18 years of experience in sales analytics sales operations and or field effectiveness OR Bachelor s degree 20 years of experience in sales analytics sales operations and or field effectiveness AND 8 years of leadership experience directly managing people teams projects programs and directing the allocation of resources Preferred Qualifications Relevant sales force effectiveness sales operations incentive compensation and field platforms and systems i e CRM sales operations enablement reporting experience in the bio pharmaceutical industry Analytical Skills The ability to analyze data identify trends and make data-driven decisions is crucial This includes proficiency in statistical analysis and familiarity with tools like Excel SQL and data visualization software Technical Proficiency Knowledge of relevant software and technologies such as sales planning and operations platforms targeting alignment and roster management incentive compensation sales CRM and other field-specific tools is important Critical Thinking Strong analytical skills to diagnose business issues and incorporate into development or adjustment of strategies plans and tactics to achieve business objectives Project Management Ability to lead cross-functional teams to identify prioritize and implement improvements to field analytics and operations processes Collaboration Ability to work effectively with stakeholders to ensure alignment and support for initiatives Communication Effective communication is key both in writing and verbally This includes the ability to present data and findings clearly to stakeholders and team members Minimum 5 years experience in leading and delivering sales force Go-To-Market and Size and Structure strategy project Experience in successfully deploying AI ML based Next Best Action recommendation engine to optimize field execution and customer experience Leadership experience in building and developing high performance teams delivering results and shaping the future Ability to foster and encourage an environment of openness and transparency in seeking diverse opinions and empower risk-taking in idea generation idea incubation and or experimentation Ability to think strategically about issues impacting an entire portfolio of therapeutics across geographies and stages of development Experience managing multiple senior stakeholders prioritizing across a multitude of responsibilities and allocating resources to drive maximum impact Partners with business leaders to deliver high-quality predictions that guide strategic decision making Oral written and presentation skills to explain complex concepts and controversial findings clearly to a variety of audiences including senior management Comfortable challenging the status quo and bringing forward innovative solutions Ability to identify areas for process and systems innovation and implement change that will enhance the overall effectiveness of the team Comfortable working through and leading large-scale global change management Understanding of technology platforms and ability to partner with IS IT and business leaders What you can expect of us As we work to develop treatments that take care of others we also work to care for your professional and personal growth and well-being From our competitive benefits to our collaborative culture we ll support your journey every step of the way In addition to the base salary Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards Apply now and make a lasting impact with the Amgen team careers amgen com As an organization dedicated to improving the quality of life for people around the world Amgen fosters an inclusive environment of diverse ethical committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients Together we compete in the fight against serious disease Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other basis protected by applicable law We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment Please contact us to request accommodation