(30/09/2025) Senior Manager, Field Medical Excellence Operations

Career Category Medical Affairs About Us Amgen harnesses the best of biology and technology to fight the world s toughest diseases and make people s lives easier fuller and longer We discover develop manufacture and deliver innovative medicines to help millions of patients Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation using technology and human genetic data to push beyond what s known today Role Description The Field Medical Excellence Operations Senior Manager is accountable for the strategic development execution and implementation of operational capabilities supporting Amgen s Field Medical Excellence team This position plays a critical role in driving operational excellence performance management CRM platform delivery analytics enablement and digital innovation ensuring alignment with Amgen s global medical strategy Reporting to the Executive Director of Field Medical Excellence and partnering with the Field Medical Excellence Field Systems and Capabilities team this global role will deliver impact by enabling standardized optimized and compliant operations that support field team effectiveness across regions The ideal candidate will demonstrate strong project and people leadership deep expertise in CRM operations particularly Veeva or equivalent platforms a data-driven mindset and the ability to drive process improvement automation and innovation Experience working in a regulated compliance-driven environment with a focus on change management and digital enablement is essential Excellence quality traceability transparency and a culture of continuous improvement are foundational to success in this role Deliverables must embody Amgen s core values drive operational rigor ensure stakeholder trust and maintain the highest standards of ethics and collaboration Roles and Responsibilities Lead and mentor the Field Medical Systems and Operations team in India fostering a high-performing engaged culture Drive performance management for Field Medical including process standardization platform optimization and delivery of high-impact analytics solutions Oversee daily CRM platform operations including Global user support issue resolution configuration release management and integration with other systems Lead onboarding training and change management efforts for field medical teams and business stakeholders related to CRM and other platforms Identify and implement automation opportunities enable self-service reporting and enhance user experience Manage Access Management for all relevant systems ensuring security compliance and audit-readiness Develop and maintain training materials technology documentation and SOPs related to CRM and field medical operations Lead territory management field team onboarding and ongoing CRM user support Generate insights through dashboards and analytics to inform leadership decision-making Partner with global audit teams providing required reporting and documentation in support of inspection readiness Lead User Acceptance Testing UAT for regional enhancements and collaborate on production release cycles Ensure effective communication of project statuses platform changes performance metrics and innovations across diverse audiences through various internal channels Champion digital capabilities and technologies positioning the team as a leader in field medical innovation Recruit hire develop and retain top talent to build a future-ready operations team Basic Qualifications and Experiences Advanced scientific degree Doctorate degree 2 years of directly related industry experience OR Master s degree 4 years of directly related industry experience OR Bachelor s degree 6 years of directly related industry experience OR Associates degree 8 years of directly related industry experience AND 5 years of managerial experience directly managing people and or leadership experience leading teams projects programs or directing the allocation of resources Functional Skills Preferred Qualifications Advanced degree in life science computer science business or related discipline 8 years of work experience in information technologies information systems analytics platforms and reporting technology 5 years of experience with Salesforce Veeva CRM or similar technology platforms 3 years of operations experience in the pharmaceutical or life sciences technology industry Hands-on experience with AI and automation tools e g Power Platform UiPath custom GPTs to enhance and streamline business processes and workflows Previous management of direct reports and oversight of information system vendors Understanding of the medical affairs drug development and commercialization process Experience in managing teams and delivering projects Strong understanding of principles of customer service and consulting Stakeholder and Resource Management experience Competencies Effective at managing complex teams of professionals Successfully navigates highly matrixed environment Operational excellence management skills planning prioritization decision making objective setting meeting management and plan execution Excellent oral and written communication including the ability to present formally and informally within area of expertise to a diverse set of audiences including small teams leadership and large group meetings Flexibility in a rapidly changing environment ability to proactively identify operational needs and anticipate and prevent issues Deep focus on customer service through solution delivery Promote innovation by acting as a strong advocate for automation and the advancement of new technologies to streamline system services and support novel processes Strong self-awareness and sense of accountability being transparent approachable objective and open-minded Proficient in analysis and interpretation activities and able to present insights based on business acumen and subject matter expertise Amgen is an Equal Opportunity employer and will consider you without regard to your race color religion sex sexual orientation gender identity national origin protected veteran status or disability status We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment Please contact us to request an accommodation