Manager, Field Medical Excellence Operations

Career Category Operations About Us Amgen harnesses the best of biology and technology to fight the world s toughest diseases and make people s lives easier fuller and longer We discover develop manufacture and deliver innovative medicines to help millions of patients Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation using technology and human genetic data to push beyond what s known today Role Description The Field Medical Excellence Operations Associate Manager supports core operational activities that enable Amgen s Field Medical teams to operate efficiently and effectively This role focuses on reporting user support system documentation and CRM maintenance contributing to Amgen s mission of scientific excellence through high-quality operational delivery Reporting to the Manager or Senior Manager of Field Medical Excellence Operations this position provides hands-on execution of training development system testing SharePoint management and documentation activities This individual will contribute to the buildout of analytics platform adoption and user engagement Roles and Responsibilities Execute routine support activities for CRM platforms Veeva Salesforce and reporting tools Automate recurring tasks by identifying opportunities developing and maintaining solutions and ensuring efficiency reliability and compliance with organizational standards Develop and maintain training materials QRGs FAQs manuals and videos to support end users Manage mailboxes portals and user requests globally ensuring timely resolution and documentation Contribute to system enhancement projects through testing impact assessment and documentation Support ad hoc stakeholder requests report generation and data validation Build wireframes and mockups for new system features and reporting capabilities Perform basic data auditing and validation to support CRM data quality Support internal and external country specific audits with accurate data with regulatory standards and company policies Develop SharePoint-based tools and documentation in alignment with internal standards Assist in designing and documenting CRM processes business workflows and system integrations Participate in user training and onboarding activities for new field users Collaborate with cross-functional teams e g Medical Data and Analytics training and IS partners on platform continuity and updates Basic Qualifications and Experiences Advanced scientific degree Bachelor s degree 6 years of directly related industry experience OR Associates degree 8 years of directly related industry experience Functional Skills Preferred Qualifications Foundational understanding of medical systems operations MSO Experience in report development using analytical tools such as Tableau or Smartsheet Proficiency in Microsoft Excel data analysis reporting automation and PowerPoint presentation development and storytelling Familiarity with SharePoint design testing and documentation Strong written communication and technical documentation skills Experience in training content development and system documentation Exposure to system testing QA and validation practices Knowledge of system lifecycle management and basic IT governance Detail-oriented with a strong sense of ownership and follow-through Competencies Execution Delivery Executes tasks accurately and efficiently ensuring consistency and adherence to process requirements and timelines Learning Agility Quickly learns new tools systems and procedures while seeking feedback and applying it to improve performance Documentation Communication Demonstrates clarity in documentation process summaries and training materials communicates effectively within the team Attention to Detail Maintains high standards in documentation testing and data quality efforts reducing errors and rework Team Collaboration Contributes to a team-oriented environment is receptive to direction and collaborates well with others Service Orientation Responds to end-user needs and ad hoc requests in a timely and helpful manner fostering trust and reliability Initiative Proactively identifies gaps or issues and surfaces them to management offering suggestions or potential improvements Adaptability Adjusts to changes in project scope technology and priorities with a flexible and positive attitude Amgen is an Equal Opportunity employer and will consider you without regard to your race color religion sex sexual orientation gender identity national origin protected veteran status or disability status We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment Please contact us to request an accommodation