Training Expert

3 days ago

Pune, Maharashtra, India beBeeTrainer Full time US$ 1,00,000 - US$ 1,40,000
Job Title: Technical Trainer

We are seeking a skilled professional to join our team as a technical trainer. In this role, you will be responsible for delivering high-quality learning experiences to learners with diverse educational and professional backgrounds.

The trainer will ensure consistent professional, technical, tools, and process skill development across employees and will be responsible for the onboarding and continued professional development of our learners.

Responsibilities include:

  • Delivering and guiding customer service training for CSS through classroom, online, and virtual experiences.
  • Managing breakout sessions, including setting expectations, presenting content, managing activities, and daily close.
  • Guiding AI tooling as part of the learning experience, including coaching in the flow of work and skills simulator.
  • Providing feedback on the effectiveness and improvement of AI tools used in training.
  • Introducing new hires to support onboarding and learning resources, guiding them through curriculum and role requirements.
  • Providing real-time feedback and assisting with iterative program design improvements.
  • Coaching and tracking employees through online learning, enabling peer-to-peer and SME coaching.
  • Reporting on KPIs and metrics, providing analytics to support program evaluation and improvement.

Qualifications include:

  • Bachelor's Degree in Computer Science, Information Technologies, System Engineering, or Information Systems.
  • 4 years experience in training, education, information technology, IT, cloud systems, datacenter environments, server environments, networking, cloud, or computer technologies OR equivalent experience.
  • CompTIA Certifications, e.g., Certified Technical Trainer (CTT), Security, Server, Network, Cloud, Cisco Certified Network Associate (CCNA), Enterprise Product Integration (EPI) certifications, e.g., Certified Datacenter Professional (CDCP), Certified Datacenter Facilities Operations Management (CDFOM), Certified Cloud Security Professional (CCSP), or equivalent.
  • Azure Certifications, e.g., Advanced Role Based Fundamentals, Microsoft 365 Certifications, or equivalent.
  • Microsoft Certified Trainer (MCT) Certification.

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