Strategic Growth Expert

4 days ago

Ahmedabad, Gujarat, India beBeeGrowth Full time ₹ 1,50,00,000 - ₹ 2,01,00,000
Strategic Growth Expert

The role of a Strategic Growth Expert is pivotal in ensuring the successful deployment of solutions for clients. This position focuses on delivering value through effective project management, clear communication, and alignment with customer objectives.

The ideal candidate will have 5+ years of experience in customer success, account management, or a consulting role within a Supply Chain, SaaS, or tech-driven company. They will possess a good understanding of supply chain principles and operations in detail, as well as excellent first principle thinking skills.

This role works closely with client stakeholders and internal teams to understand business objectives, design tailored implementation strategies, and drive end-to-end execution. This includes:

  • Developing strong relationships with key stakeholders to foster long-term partnerships.
  • Preparing detailed BRDs (Business Requirement Documents) that explain process and system workflow and exception scenarios.
  • Providing customers with training and resources to ensure they can fully utilize our product.
  • Managing day-to-day care, closing all points by working with the product and support team, and creating customer SOPs for processes that can be used internally by support.

As the voice of the customer within the organization, this role provides feedback to product teams for improvements or new feature development based on client input. Additionally, it leverages data to provide actionable insights to customers, monitoring and reporting on key metrics such as product adoption, engagement levels, and churn risk.

Key Responsibilities:

  • Design and implement strategic plans to drive business growth.
  • Collaborate with cross-functional teams to achieve business objectives.
  • Develop and maintain strong relationships with clients.
  • Provide exceptional customer service and support.

Requirements:

  • 5+ years of experience in customer success, account management, or a consulting role.
  • Excellent understanding of supply chain principles and operations.
  • Strong first principle thinking skills.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

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