Business Process Specialist

3 days ago

Thāne, Maharashtra, India beBeeAccounts Full time ₹ 90,00,000 - ₹ 1,20,00,000
Key Responsibilities:
  • Manage the Order to Cash (O2C) process including billing, collections, and dispute resolution.
  • Ensure accurate and timely invoicing as per Service Level Agreements, with all supporting documentation.
  • Review client contracts to prevent any discrepancies in invoicing.
  • Proactively identify and resolve issues such as billing errors, late payments, and Accounts Receivable reconciliations.
  • Communicate with clients via email and phone for collection of overdue payments.
  • Record customer feedback and facilitate prompt resolution.
  • Coordinate with internal teams (Sales, Operations, Tax) for timely issue resolution.
  • Ensure achievement of team Key Performance Indicators and individual deliverables.
  • Monitor and manage collections in line with contract Turnaround Times.
  • Generate accurate and timely reports for collections.
  • Raise payment release requests to Treasury for salary disbursements to associates.
  • Conduct client visits as required.
  • Identify and escalate high-risk accounts to management.
  • Drive continuous process improvements and best practices.
  • Prepare monthly and quarterly management reports.
  • Maintain accurate records of invoices, payments, and related correspondence.
Qualifications:
  • Graduate in Commerce. Master's in Business Administration Finance will be preferable
  • Proficient in MS Office applications, especially in MS Excel

This is a professional role for AR team, and the ideal candidate should have minimum 7-8 years' experience in Accounts Receivable (Billing & Collections) with 2-3 years of people management role.

The ideal candidate will have a solid understanding of e-invoicing, Goods and Services Tax, Tax Deduction at Source, and GST-TDS compliance.

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