Highly Skilled Production Support Specialist

5 days ago

Bengaluru, Karnataka, India beBeeProduction Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

About the Role:

We are seeking a highly skilled and proactive Production Support Specialist with strong expertise in Java technologies, Spring Boot, Unix/Linux environments, and SQL. This role will involve supporting mission-critical enterprise applications to ensure high availability, performance, and business continuity.

You will be expected to manage incidents, analyze root causes, maintain system reliability, and collaborate closely with cross-functional teams to resolve complex production issues.

Key Responsibilities:

  • Provide Level 2/3 production support for enterprise applications developed in Java and Spring Boot.
  • Monitor production systems using tools such as SPLUNK, Control-M, or equivalent job schedulers.
  • Perform regular health checks, log analysis, and system alerts review to detect anomalies and performance issues.
  • Respond to production incidents promptly, ensuring minimal business impact.
  • Perform root cause analysis (RCA), document findings, and work with development teams on permanent fixes.
  • Track incidents through ticketing systems and ensure resolution within SLAs.
  • Resolve issues related to application performance, data integrity, and system failures.
  • Write or enhance Unix/Linux shell scripts to automate monitoring and support tasks.
  • Participate in bug triaging, code rollbacks, and deployment troubleshooting.
  • Interface with business users, QA, developers, DevOps, and infrastructure teams to communicate issues and status updates.
  • Prepare and present incident reports, RCA documentation, and improvement proposals to technical and business stakeholders.
  • Participate in shift rotations, including weekend and on-call support as required.
  • Ensure seamless handovers across shifts by maintaining detailed support logs and documentation.
  • Guide and mentor junior team members.
  • Support backlog refinement and story clarification for development teams.
  • Collaborate on enhancing support processes, runbooks, and knowledge base content.

Technical Skills Required:

  • Must-Have:
    • Strong working knowledge of Java and Spring Boot (troubleshooting, not full-stack development).
    • Proficiency with Unix/Linux command-line tools and shell scripting.
    • Hands-on experience with SQL (querying, joins, performance troubleshooting).
    • Experience with Control-M job scheduling and SPLUNK for monitoring/log analysis.
    • Experience in production support environments, especially with high-availability systems.
    • Familiarity with cloud platforms (AWS, Azure, or GCP).
    • Working knowledge of Windows OS environments

  • Highly Skilled Production Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India beBeeSupport Full time ₹ 12,00,000 - ₹ 18,00,000

    Job Summary:We are seeking a highly skilled Production Support Specialist to join our team. In this role, you will be responsible for providing exceptional support to business users and ensuring the smooth operation of our production systems.About the Role:This is an exciting opportunity to work in a fast-paced environment where you will be working closely...

  • Highly Skilled Product Control Specialist

    1 week ago

    Bengaluru, Karnataka, India beBeecontrol Full time ₹ 90,00,000 - ₹ 1,50,00,000

    Job OverviewWe are seeking a highly skilled Product Control Specialist to join our team.

  • Highly Skilled Collaboration Expert

    2 weeks ago

    Bengaluru, Karnataka, India beBeeExpert Full time US$ 80,000 - US$ 1,50,000

    Job Title: Senior Office 365 Product SpecialistWe are seeking a highly skilled and experienced Senior Office 365 Product Specialist to provide expert-level support to global users of our Enterprise Collaboration platform. This role involves providing technical expertise to ensure seamless integration and optimal usage of the platform.

  • Product Support Specialist

    6 days ago

    Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: Product Support SpecialistWe are seeking a highly skilled Product Support Specialist to deliver exceptional support and resolve complex technical issues. This role plays a vital part in ensuring customer success by providing top-notch service.">Key Responsibilities:• Resolve complex technical issues through effective troubleshooting and...

  • Highly Skilled Technical Support Professional

    1 week ago

    Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Technical Support Specialist.We are seeking a highly skilled Technical Support Specialist to join our team. This is an exciting opportunity to work on industry-leading products and contribute to the digital transformation of shop floor operations.Key Responsibilities:Provide technical support for web and handheld-based applications.Handle incident...

  • Highly Skilled System Support Specialist Wanted

    1 day ago

    Bengaluru, Karnataka, India beBeeSystemSupport Full time ₹ 15,00,000 - ₹ 25,00,000

    System Support Specialist Job OpportunityWe are seeking a highly skilled System Support Specialist to join our team. In this role, you will provide exceptional technical support to our customers, troubleshooting complex issues and providing monthly service overviews.You will be responsible for communicating effectively with customers through various...

  • Highly Skilled Network Support Specialist Wanted

    1 day ago

    Bengaluru, Karnataka, India beBeeTelecom Full time ₹ 1,04,000 - ₹ 1,30,878

    Network Support Specialist Job DescriptionWe are seeking a highly skilled Network Support Specialist to join our team. The ideal candidate will have strong technical knowledge of network technologies and experience in troubleshooting and managing networks.This is an exciting opportunity for a motivated and experienced professional to take on a challenging...

  • Highly Skilled IT Infrastructure Specialist

    2 weeks ago

    Bengaluru, Karnataka, India beBeeSystem Full time ₹ 9,00,000 - ₹ 12,00,000

    Job DescriptionWe are seeking a highly skilled professional to join our team as a Specialist Systems Engineer. This role is an exciting opportunity for individuals with experience in IT infrastructure and a passion for delivering exceptional services.The ideal candidate will have a solid background in IT infrastructure, preferably within an outsourcing or...

  • Highly Skilled Network Support Specialist

    5 days ago

    Bengaluru, Karnataka, India beBeeNetwork Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job DescriptionWe are seeking a highly skilled Network Support Specialist to join our team.This individual will play a crucial role in ensuring the smooth operation of our customers' networks by troubleshooting network issues, coordinating with vendors to install the latest hardware and software, and working on project implementation, conducting cost...

  • Highly Skilled IT Support Specialist

    1 week ago

    Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 10,98,600 - ₹ 16,25,700

    Job Title:Senior Technical Support AnalystJob Description:As a Senior Technical Support Analyst, you will play a key role in providing high-quality technical support to internal stakeholders and customers.Key responsibilities include:Managing day-to-day production support activitiesProviding timely and effective resolutions to technical issuesCollaborating...