Operations Team Manager

2 days ago


Vadodara, Gujarat, India beBeeOperations Full time ₹ 15,00,000 - ₹ 20,00,000
Lead Operations Team

A high-performing operations team leader is required to drive performance across productivity, quality, shrinkage, and attrition.

Key Responsibilities:

  • Lead a team of 15–20 members.
  • Drive team performance by implementing process improvements.
  • Provide coaching and support to team members.
  • Review processes to enhance performance and customer satisfaction.
  • Identify training needs and address process gaps.
  • Monitor performance and conduct weekly coaching sessions.
  • Handle floor support and escalations.
  • Ensure achievement of individual contributor targets.
  • Maintain average handling time levels as per targets.
  • Utilize computer skills, especially MS Excel.

Requirements:

  • Prior experience in handling international processes.
  • Experience in team management and supervision.
  • Excellent verbal and written communication skills in English.
  • Strong organizational and analytical abilities.
  • Ability to work in a dynamic environment.


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