
Operations Team Manager
2 days ago
A high-performing operations team leader is required to drive performance across productivity, quality, shrinkage, and attrition.
Key Responsibilities:
- Lead a team of 15–20 members.
- Drive team performance by implementing process improvements.
- Provide coaching and support to team members.
- Review processes to enhance performance and customer satisfaction.
- Identify training needs and address process gaps.
- Monitor performance and conduct weekly coaching sessions.
- Handle floor support and escalations.
- Ensure achievement of individual contributor targets.
- Maintain average handling time levels as per targets.
- Utilize computer skills, especially MS Excel.
Requirements:
- Prior experience in handling international processes.
- Experience in team management and supervision.
- Excellent verbal and written communication skills in English.
- Strong organizational and analytical abilities.
- Ability to work in a dynamic environment.
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