Team Operations Manager

2 weeks ago

Vadodara, Gujarat, India beBeeContact Full time ₹ 75,00,000

Job Overview:

We are seeking an experienced Team Manager to lead our operations.

About the Role:

  • This role involves managing a team of professionals with at least 5 years experience in contact centre inbound and outbound services.
  • The successful candidate will have a deep understanding of contact centre functions and processes.
  • Vendor management, billing, sales target management, service levels, escalation handling, complaint management are key responsibilities of this position.
  • Strong knowledge of training, quality, and customer satisfaction is required.
  • Handling emails and chat teams is a plus for this role.

Responsibilities:

  • Manage day-to-day operations of the team
  • Develop and implement effective strategies to improve performance
  • Maintain high standards of quality and customer satisfaction
  • Collaborate with other departments to achieve business objectives

Requirements:

  • Graduate or Post Graduate degree in any field
  • At least 5 years experience in a related field

What We Offer:

A dynamic work environment with opportunities for growth and development.

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