Technical Support Team Leader

2 days ago

Hyderabad, Telangana, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

Job Overview

As a Help Desk Manager, you will be responsible for leading and managing a team of technical support specialists. The role involves overseeing the daily operations of the service desk, ensuring that all customer inquiries are handled efficiently and effectively.

The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record of delivering high-quality results in a fast-paced environment.

Key Responsibilities

  • Lead and manage a team of technical support specialists
  • Oversee daily operations of the service desk
  • Ensure all customer inquiries are handled efficiently and effectively
  • Develop and implement processes to improve service delivery
  • Monitor and analyze performance metrics to identify areas for improvement
  • Collaborate with other departments to ensure seamless service delivery
  • Stay up-to-date with industry trends and best practices to ensure the service desk remains competitive

Requirements

  • Bachelor's degree in Computer Science or related field
  • 5+ years of experience in technical support or management
  • Proven track record of delivering high-quality results in a fast-paced environment
  • Excellent leadership and communication skills
  • Strong analytical and problem-solving skills
  • Ability to work well under pressure and meet deadlines

Benefits

  • Competitive salary and benefits package
  • Ongoing training and professional development opportunities
  • Collaborative and dynamic work environment
  • Opportunities for career growth and advancement

Preferred Qualifications

  • ITIL Foundation certification
  • Experience with help desk software and tools
  • Knowledge of IT service management frameworks
  • Ability to work flexible hours and respond to after-hours emergencies

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