
Team Leader
16 hours ago
About Our Client Our client is a prominent player in the rapidly evolving Internet Service Provider sector in India With a strong commitment to delivering high-speed broadband services the company has established a significant market presence and is continuously expanding its customer base CCNR - Team Leader Location HyderabadExperience 3-6 years of Relevant Experience in Customer SupportQualification Graduation Role Type Team LeadAbout the role The CCNR Team Leader will oversee a team responsible for managing customer complaints network-related issues and ensuring timely resolution to enhance customer satisfaction This role requires excellent leadership problem-solving and communication skills to meet organizational objectives Key ResponsibilitiesCustomer Retention - Responsible for managing customer retention for the assigned circle - Ensure end-to-end lifecycle management of customers in the network - Monitor and control involuntary and voluntary churn to remain within AOP Annual Operating Plan - Drive customer retention strategies across all customer touchpoints Team Management - Lead and mentor a team of CCNR executives of 15 - Allocate tasks and ensure efficient handling of customer complaints and network issues - Monitor team performance and ensure adherence to SLAs Service Level Agreements Customer Complaint Resolution - Oversee the resolution of customer complaints related to network performance and connectivity - Escalate unresolved issues to higher management or technical teams as necessary - Conduct root cause analysis to prevent recurring complaints Network Coordination - Collaborate with the network operations and engineering teams for technical issue resolution - Monitor network outages and ensure prompt updates to customers Reporting Documentation - Maintain accurate logs of complaints resolutions and escalations - Prepare weekly monthly reports on complaint trends resolution time and team performance Process Management Improvement - Identify process inefficiencies and propose solutions for better complaint handling - Stay updated on the latest tools and technologies to improve team productivity Customer Focus - Develop strategies to improve customer satisfaction scores - Ensure proactive communication with customers regarding network issues and resolutions - Goal Accountability Take ownership of targets coordinate with cross-functional teams to resolve issues and ensure timely delivery - Market Adaptability Stay updated on market trends and adapt strategies accordingly - Data Analysis Provide actionable insights from data and recommend solutions for continuous improvement - Communication Handle escalations effectively and maintain strong communication with cross-functional teams ref updazz com
-
Team Lead
5 days ago
Hyderabad, Telangana, India Team Leader - Wealth Full timeRoles and Responsibiliites:Handling a team of 5-10 membersOversee and manage the wealth portfolios of our HNI clients.Engage in meaningful relationship development, understanding the unique needs of each client and ensuring the highest levels of satisfaction.Leverage Maxiom's innovative FinTech tools and platforms to optimize client portfolios.Stay abreast...
-
Team Lead
1 day ago
Hyderabad, Telangana, India Team Leader - Wealth Full timeRoles and Responsibiliites: Handling a team of 5-10 members Oversee and manage the wealth portfolios of our HNI clients. Engage in meaningful relationship development, understanding the unique needs of each client and ensuring the highest levels of satisfaction. Leverage Maxiom's innovative FinTech tools and platforms to optimize client portfolios. Stay...
-
04/09/2025) Team Lead
3 days ago
Hyderabad, Telangana, India Team Leader - Wealth Full timeRoles and Responsibiliites:Handling a team of 5-10 membersOversee and manage the wealth portfolios of our HNI clients.Engage in meaningful relationship development, understanding the unique needs of each client and ensuring the highest levels of satisfaction.Leverage Maxiom's innovative FinTech tools and platforms to optimize client portfolios.Stay abreast...
-
Team Leader
4 weeks ago
Hyderabad, Telangana, India Tata Tele Business Services (TTBS) Full timeJob DescriptionTata Tele Business Services is looking for Team Leader - Backend to join our dynamic team and embark on a rewarding career journey.- Lead a team of backend developers to deliver high-quality software solutions.- Oversee the development, testing, and deployment of backend services and APIs.- Collaborate with front-end developers and other...
-
Team Leader
4 weeks ago
Hyderabad, Telangana, India Selections HR Services Private Limited Full timeJob DescriptionWhat We&aposre Looking For:- Graduate (mandatory)- 24 to 36 months of experience as a Team Leader, ideally in GIS or mapping-based processes and spatial analysis/data.- Strong understanding and hands-on experience with GIS tools (e.g., ArcGIS, QGIS, or similar)- Ability to lead and mentor teams while driving quality, productivity, and...
-
Team Leader
4 weeks ago
Hyderabad, Telangana, India Selections HR Services Private Limited Full timeWhat We're Looking For:- Graduate (mandatory)- 24 to 36 months of experience as a Team Leader, ideally in GIS or mapping-based processes and spatial analysis/data.- Strong understanding and hands-on experience with GIS tools (e.g., ArcGIS, QGIS, or similar)- Ability to lead and mentor teams while driving quality, productivity, and compliance with mapping...
-
Team Leader
4 weeks ago
Hyderabad, Telangana, India Selections HR Services Private Limited Full timeWhat We're Looking For:Graduate (mandatory)24 to 36 months of experience as a Team Leader, ideally in GIS or mapping-based processes and spatial analysis/data.Strong understanding and hands-on experience with GIS tools (e.g., ArcGIS, QGIS, or similar)Ability to lead and mentor teams while driving quality, productivity, and compliance with mapping...
-
Hyderabad, Telangana, India beBeeQuality Assurance Officer Team Leader Full time ₹ 20,00,000 - ₹ 25,00,000About Us Transcend Street Solutions is a global Fintech company headquartered in New Jersey, USA, with a global technology center in Hyderabad.We are on an exciting journey to help capital market participants improve financial performance, operational efficiency, and risk management.With game-changing technology solutions deployed at world-leading banks,...
-
Operations Team Leader
7 hours ago
Hyderabad, Telangana, India beBeeLeadership Full time ₹ 18,63,900 - ₹ 24,65,100Senior Operations ManagerThe ideal candidate for this role is an accomplished leader with a strong track record of managing cross-functional teams and driving business growth through process improvements. They will be responsible for overseeing the daily operations of our accounts payable process, ensuring efficient and safe execution.
-
Collection Team Leader
5 days ago
Hyderabad, Telangana, India beBeeCollection Full time ₹ 80,00,000 - ₹ 1,20,00,000Job Title: Collection Team LeaderAbout the RoleWe are seeking a highly experienced and skilled professional to lead our collection team. As a Collection Team Leader, you will be responsible for managing field collection agencies, controlling roll rates and recovery of overdues, and liaising with partners for reconciliation and cash/cheque collection.Key...