Ecommerce Marketplace Leader

23 hours ago

Madurai, Tamil Nadu, India beBeeManager Full time ₹ 80,00,000 - ₹ 2,00,00,000
Strategic Account Manager

The role of the Strategic Account Manager is a key position within our organization, focusing on managing and growing e-commerce marketplace businesses across various platforms. This senior-level client-facing role combines strategic planning, operational execution, and account growth to support enterprise clients in achieving revenue and gross merchandise value (GMV) goals.

  • Client Relationship Management
    • Serve as the primary point of contact for marketplace clients, ensuring alignment and satisfaction.
    • Build strong relationships with clients, platform stakeholders, and internal teams through regular communication and collaboration.
  • Marketplace Strategy & Execution
    • Develop data-driven strategies aligned with industry trends and client objectives.
    • Monitor competitor performance and execute initiatives such as seasonal selling, global expansion, and fulfillment optimization.
  • Performance Optimization
    • Track and optimize key performance indicators (KPIs) like sell-through rate, fulfillment lead times, and pricing effectiveness.
    • Identify and resolve technical listing, feed, or policy issues with engineering support.
  • Account Growth & Renewal Management
    • Identify opportunities for account growth and lead conversations on new marketplaces, ad tools, or catalog expansion.
    • Support renewal processes by demonstrating clear return on investment (ROI).

Requirements:

  • Bachelor's or Master's degree in Business, Marketing, or related field.
  • 3–9 years of experience managing e-commerce marketplace accounts.
  • Strong analytical skills and ability to translate data into clear strategies.
  • Excellent communication and stakeholder management abilities.
  • Familiarity with retail marketplace tools and seller portals preferred.

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