Ecommerce Enablement Manager

We are seeking an experienced and highly motivated Manager of Seller Success to join our dynamic team.

In this critical role, you will be responsible for driving the success of third-party sellers by providing them with the tools, resources, and support they need to thrive on Walmart Marketplace.

You will be responsible for enabling internal sales and account management teams to deliver on their responsibilities and goals by setting up processes, mechanisms, SOPs, and tools for troubleshooting issues, navigating internal processes, and delivering a better seller experience.

You will also be responsible for measuring seller satisfaction by sourcing, analyzing, and acting on feedback from sellers.

This role requires strong program management skills, in addition to a blend of strategic thinking, operational excellence, strong analytical skills, and a passion for helping businesses grow.

Our team provides an opportunity for Indian brands, manufacturers, MSMEs, and other potential sellers to sell their products across global Walmart online marketplaces, helping them expand their business internationally as cross-border sellers on Walmart Marketplace (Cross Border Trade).

This is part of Walmart's efforts to expand its sourcing from India to $10 billion a year by 2027.

• Develop and implement comprehensive seller enablement strategies, programs, and initiatives to improve seller performance, retention, and satisfaction on Walmart Marketplace.
• Identify key seller pain points and opportunities, then design scalable solutions and resources to address them.
• Drive the adoption of new Walmart Marketplace features, tools, and services among sellers.
• Partner with product and engineering teams to advocate for seller needs and contribute to the roadmap of seller-facing tools and features.
• Oversee the creation and maintenance of high-quality, actionable seller-facing content, including guides, tutorials, webinars, FAQs, and best practices.
• Monitor and analyze key seller performance metrics, identifying trends and areas for improvement.
• Develop and present data-driven insights to leadership to inform strategic decisions and resource allocation.
• Establish benchmarks and track the impact of enablement initiatives on seller success.
• Collaborate closely with internal teams, including Product Management, Engineering, Business Development, Account Management, Marketing, and Customer Service, to ensure a cohesive and supportive seller experience.
• Represent the voice of the seller in internal discussions and product development cycles.
• Stay abreast of industry trends, competitor activities, and best practices in seller enablement within the e-commerce landscape to identify new opportunities to differentiate Walmart Marketplace's seller offerings.

• MBA or MBA equivalent post-graduate degree.
• 5+ years of program management experience.
• 3+ years of relevant experience in the e-commerce industry.
• Proven track record of developing and executing successful programs that drive business growth.
• Excellent written and verbal communication skills, with the ability to articulate complex concepts clearly and persuasively.
• Strong analytical skills, with the ability to interpret complex data and translate it into actionable insights.
• Demonstrated ability to work effectively in a fast-paced, ambiguous, and rapidly changing environment with cross-functional teams.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The full Job Description can be made available as part of the hiring process.

Walmart is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them.

Walmart doesn't charge any recruitment or similar fee in the recruitment process, including but not limited to interview, offering, and onboarding.