
Expert Vehicle Service Representative
2 days ago
We are seeking an experienced Automotive Service Advisor to join our team. The ideal candidate will have excellent communication skills, a passion for cars, and strong organizational ability to manage service schedules, customer follow-ups, and service documentation.
The successful candidate will be responsible for greeting customers, understanding their vehicle service needs, providing accurate service estimates and timelines, coordinating between customers and technical team to ensure smooth service delivery, following up with customers on service progress and post-service satisfaction, and maintaining accurate service records and managing appointments.
Key Responsibilities:
- Greet customers and understand their vehicle service needs
- Provide accurate service estimates and timelines
- Coordinate between customers and technical team to ensure smooth service delivery
- Follow up with customers on service progress and post-service satisfaction
- Maintain accurate service records and manage appointments
- Promote additional services and genuine spare parts when appropriate
- Minimum 2+ years experience in automotive service advisory role or customer service in automotive industry
- Good understanding of German premium car brands (BMW, Mercedes, Porsche, Mini Cooper preferred)
- Excellent communication and interpersonal skills
- Organized, customer-centric, and solution-oriented
- Passion for automobiles and eagerness to learn
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