Strategic Client Engagement Manager

10 hours ago

Mumbai, Maharashtra, India beBeeStrategic Full time US$ 6,00,000 - US$ 10,00,000

**Job Title:**

Hiring Delivery Lead/Manager transforms into a key role, Strategic Client Engagement Manager.

Responsibilities:

  • Manage the client engagement from start to finish and grow accounts into larger engagements.
  • Connect with customers proactively to build relationships, understand their requirements, and set their expectations.
  • Align resources for delivery accordingly.

Team Management:

  • Manage the team to success, help direct reports succeed in delivering their goals.
  • Resolve conflicts among members and priorities.
  • Communicate the client's context to the team and harmonize the effort to delight the client.
  • Grow the team from existing to a large team over a short period of time.

Business Growth:

  • Break down annual operating plans into monthly and weekly plans, identify crucial pieces for success, monitor those pieces on a weekly and monthly basis.
  • Prioritize assignments and positions to get an edge over the competition.
  • Drive ambition in a collaborative manner to expand the team, sign up new clients, and grow the wallet share of existing clients.
  • Evolve additional methods of growing revenues and pursue those closely.
  • Uphold the brand's image in the market and ensure customer satisfaction.

Interpersonal Engagements:

  • Negotiate with clients and internal stakeholders to resolve problems. Work with various teams as required to ensure team requirements and new client requirements are serviced immediately and efficiently.
  • Collaborate with other delivery teams across India to ensure delivery for clients as and when required.

Ideal Profile:

  • 5 to 10 years of experience in xxx (based on skill levels and experience).
  • Relevant experience in handling delivery of assignments for large enterprise clients.
  • Experience in handling a team of recruiters.
  • Demonstrated success in front-ending Client engagements, especially growing engagements by widening and deepening them.
  • Skilled communicator - verbal and written, good listening skills, and empathetic in conversations.
  • Knowledgeable about current market trends - HR services industry and client industry trends.
  • Track record of budgeting, planning, and organizing operations to achieve budgets.

Subject Matter Expertise:

Develops delivery methods and solutions for critical or large assignments. Targets new segments to enter or run pilots. Develops innovative solutions for clients.

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