IT Service Delivery Leader

1 week ago

Salem, Tamil Nadu, India beBeeService Full time ₹ 1,80,00,000 - ₹ 2,50,00,000
IT Service Assurance Manager Position

We are seeking a seasoned and proactive IT Service Assurance Manager to oversee the delivery of IT services in a highly regulated environment.

Key Responsibilities:
  • Oversee global IT service delivery across all locations, including manufacturing plants, R&D centres, corporate offices, and international sites.
  • Manage day-to-day operations by serving as the central liaison between outsourced service providers and internal functional teams.
  • Build and sustain strong relationships with outsourced IT partners and vendors to ensure service levels are maintained and issues are resolved promptly.
  • Align IT services with evolving business priorities and communicate those priorities across IT teams.
  • Proactively identify opportunities for service improvement and implement plans to sustain or enhance performance.
  • Conduct regular service reviews with IT service partners to assess performance, review risks, and drive customer satisfaction improvements.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • ITIL v4 certification (Foundation or higher).
  • 10 years of experience in IT service delivery, with at least 3 years in a managerial role within the pharmaceutical or life sciences industry preferred.
  • Strong understanding of GxP regulations, system validation (CSV), and compliance frameworks (FDA, EMA, ISO) preferred.

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