Project Lead and Service Delivery Manager

7 days ago

Salem, Tamil Nadu, India beBeeDelivery Full time ₹ 90,00,000 - ₹ 1,50,00,000
Job Title: Project Lead and Service Delivery Manager

Our organization is seeking a highly skilled and experienced professional to lead IT and Managed Services projects. The ideal candidate will bring strong fundamentals in project management, hands-on experience with Managed Services delivery, and proven expertise in Agile methodologies.

This role demands ownership, accountability, and the ability to balance structured execution with proactive risk management in a client-facing environment.

  • Lead and manage the end-to-end lifecycle of IT and Managed Services projects, ensuring strict adherence to scope, schedule, and budget.
  • Drive SLA-driven service delivery with a focus on governance, compliance, and continuous service improvement (CSI).
  • Serve as the primary point of contact for Severity 1 & Severity 2 issues, coordinating swift resolution with minimal impact to business operations.
  • Develop and maintain 24/7 coverage rosters to ensure uninterrupted service availability.
  • Oversee the preparation, review, and approval of Root Cause Analysis (RCA) documents, ensuring accuracy and timely closure.
  • Effectively manage and refine the project backlog, collaborating with client stakeholders to prioritize work items aligned with business goals.
  • Anticipate risks proactively, establish mitigation strategies, and address issues before they escalate.
  • Maintain a consistent reporting cadence (weekly, monthly dashboards, progress updates) to clients and internal leadership.
  • Document and track all activities with high attention to detail, including Minutes of Meeting (MoMs), decision logs, and follow-ups.
  • Build and nurture strong client relationships, ensuring clear, empathetic, and professional communication at all times.

The successful candidate will be able to demonstrate a deep understanding of IT and Managed Services principles, excellent leadership and interpersonal skills, and the ability to thrive in a fast-paced environment.

If you are a motivated and results-driven individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

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