Technical Support Specialist

9 hours ago

Ajmer, Rajasthan, India beBeeSupport Full time US$ 40,000 - US$ 80,000
Job Summary

The Technical Support Specialist is a crucial role in our organization, serving as the primary point of contact for clients facing issues with technology, software, or services.

This role requires excellent communication skills, both written and verbal, as well as strong problem-solving abilities. The ideal candidate will be able to work in a fast-paced environment, think critically, and make sound decisions quickly.

Key Responsibilities
  • Determine the issue, research, and follow-up steps as necessary for resolution of issues.
  • Answer incoming calls & chats.
  • Troubleshoot device and networking issues reported by users, acting as a liaison between customers, mobile carriers, client policy, and internal teams to provide accurate and timely resolution.
  • Work customer service/tech support via incoming phone calls, email, and chat.
  • Identify and assist to resolve all issues identified during regular operations.
  • Ticket all calls, chats, and email support in English.
  • Review deliverables of support team members and provide the required support and guidance to ensure timely deliverables to clients.
  • Communicate escalations/issues to Managers in a timely manner, ensuring that all communications are professional and accurate.
Requirements
  • Excellent technical skills, a keen eye for detail, and exceptional communication skills.
  • Able to work in a fast-paced environment and think critically.
About Us

We are committed to providing high-quality support to our clients and strive to exceed their expectations. If you have a passion for helping others and resolving complex technical issues, we encourage you to apply.

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