Technical Support Specialist

13 hours ago


Ajmer, Rajasthan, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

A Technical Support Specialist is responsible for resolving customer issues and queries. They troubleshoot technical problems, collaborate with internal teams, and escalate issues to deliver timely resolutions.

The role requires continuous learning across the technology stack and a strong focus on customer satisfaction. The Technical Support Specialist works closely with software developers and other technical members from the customer side.

Key responsibilities include:

  • Resolving customer support incidents via phone, email, and chat
  • Contacting and resolving customer issues within target service level agreements
  • Documenting customer incidents with troubleshooting information
  • Collaborating with internal teams to resolve technical issues

The ideal candidate will have experience in product support, excellent communication skills, problem-solving skills, and a passion for technology. They must be able to work in high-visibility scenarios and be willing to work rotational shifts, including nights and weekends.

Additionally, the candidate should have familiarity with ticketing platforms like Zendesk, Freshdesk, and Salesforce, as well as proficiency in technical problem-solving methodologies. Excellent communication and interpersonal skills are also essential.



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