
Product Experience Investigator
2 weeks ago
Lead User Researcher
We are seeking a skilled user researcher to drive our understanding of customer needs, behaviors, and pain points across digital channels.
- Design and execute research studies including usability tests, surveys, field studies, diary studies, and in-depth interviews to gain actionable insights.
- Translate research findings into personas, journey maps, and experience frameworks that inform product development decisions.
- Collaborate with cross-functional teams to embed user insights into product roadmaps and optimize user experiences.
The ideal candidate will have a degree in Human-Computer Interaction (HCI), Cognitive Psychology, Design, Behavioral Science, or related field.
- A minimum of 3–5 years of experience as a UX Researcher or in a similar role within digital-first organizations.
- Strong expertise in usability testing, contextual inquiry, interviews, surveys, heuristic evaluations, and A/B testing to drive data-driven decision making.
Preferred Skills:
- Prior experience in financial services, fintech, or large-scale B2C products.
- Familiarity with UX design tools for collaboration and effective communication.
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