Shift Team Lead
2 weeks ago
Job Summary
This role is responsible for assisting the store manager in executing store operations during scheduled shifts. The ideal candidate will have a minimum of 1 year of experience in handling a team in a retail setup and a minimum education qualification of 12th / Diploma +.
Key Responsibilities
- Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to the prescribed standard.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Provides feedback to store manager on partner performance during shift.
- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Delivers legendary customer service to all customers by acting with a 'customer comes first' attitude and connecting with the customer.
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
- Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
- Maintains regular and consistent attendance and punctuality.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follows health, safety and sanitation guidelines for all products.
- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition.
Requirements
- Minimum 1 year of experience of handling a team in a retail setup
- Minimum education qualification – 12th / Diploma +
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