Senior IT Service Manager

2 days ago

Gurgaon, Haryana, India beBeeService Full time ₹ 15,00,000 - ₹ 28,00,000
\Job Summary\

We are seeking a highly skilled and experienced Senior IT Service Manager to join our team.

\Key Responsibilities\
  • Ensure client satisfaction by delivering high-quality service solutions.
  • Showcase consulting expertise by acting as a solution provider rather than an order taker.
  • IDentify project stakeholders and work with them to ensure deliverables align with business benefits.
  • Plan, organize, and monitor projects to deliver high-quality business solutions.
  • Define project scope, manage goals, risks, issues, and resources throughout the project lifecycle.
  • Mentor and manage team members, providing constant feedback and guidance.
  • Ensure project quality meets defined governance, process standards, and best practices.
  • Report key metrics from inception through closure.
  • Assist account management in responding to new project requests.
\Requirements\

To succeed in this role, you will need:

\
  • Total experience of 10+ years.
  • Strong working experience in IT support projects (L1 & L2), with a minimum of 3 years in a service manager or lead role.
  • Strong verbal and written communication skills; able to interact effectively with clients and technical teams.
  • Proficiency in incident management, problem management, and service monitoring.
  • Hands-on experience with ITSM tools (e.g., ServiceNow, BMC Remedy, etc.).
  • Expertise in ITIL processes and frameworks.
  • Strong analytical, reporting, and documentation skills.
  • Experience with working on Jira and Confluence
  • Hands-on experience with any of the cloud platform (AWS/Azure/GCP).
\Benefits\

You can expect:

\
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A competitive salary and benefits package.

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