
Manager
2 days ago
Job Summary:
We are seeking a highly analytical and detail-oriented Senior Analyst to join our team for the Complaints Data Analysis and Resolution project. The ideal candidate will be responsible for analyzing customer complaints data, identifying root causes, and driving actionable insights to improve customer experience and operational efficiency.
----------------------------------------
Key Responsibilities:
- Analyze large volumes of customer complaints data to identify trends, patterns, and root causes.
- Develop dashboards and reports to monitor complaint metrics and resolution effectiveness.
- Collaborate with cross-functional teams (Operations, Customer Service, Product, etc.) to recommend and implement data-driven solutions.
- Design and execute data models to predict complaint volumes and resolution timelines.
- Ensure data quality, integrity, and consistency across all reporting platforms.
- Present findings and recommendations to senior stakeholders in a clear and impactful manner.
- Support continuous improvement initiatives by identifying gaps and opportunities in complaint handling processes.
----------------------------------------
Required Qualifications:
- Bachelor's or Master's degree in Data Science, Statistics, Economics, Business Analytics, or related field.
- 4-6 years of experience in data analysis, preferably in customer experience or operations.
- Proficiency in SQL, Excel, and data visualization tools (e.g., Power BI, Tableau).
- Strong analytical thinking and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Experience with Python/R for data analysis is a plus.
-
Manager Talent Management
3 days ago
Gurgaon, Haryana, India NAZZTEC Full time ₹ 15,00,000 - ₹ 20,00,000 per yearManager – Talent Management ( Locations – Gurgaon & Noida )Exp : Min 12 yrs+CTC : LPA,12 – 9 Pm shifttExp in core Talent Management role in corporate set up – Focus on - Succession planning, OD interventions, Change management, Analytics,pms etc.Manager – Talent ManagementRole Summary:We are looking for a strategic and results-drivenManager –...
-
Project Management Manager
3 days ago
Gurgaon, Haryana, India AVI-SPL Full time ₹ 9,00,000 - ₹ 12,00,000 per yearLong Description Essential Duties and Responsibilities: • Define, document and direct Project Management team development of office and corporate goals through action plans and timelines, providing metrics of plan performance - all in coordination with local Operations Management and the VP, Project Management.• Provide leadership and guidance to local...
-
Manager / Senior Manager
2 days ago
Gurgaon, Haryana, India Deallus Full timeManager Senior ManagerAbout DeallusDeallus is private-equity owned management consulting firm operating across the global life sciences sector with a legacy in competitive and strategic intelligence We empower clients to achieve competitive advantage through generation of strategic intelligence and actionable insights Our strength is unrivalled...
-
Manager - Data management
3 days ago
Gurgaon, Haryana, India Orange Business Services Full time ₹ 15,00,000 - ₹ 20,00,000 per yearJob Description Job description To lead the India-based team responsible for driving foundational data capabilities, supporting enterprise data governance, and ensuring high-quality data assets across Orange Business This role is critical in operationalizing our data strategy and supporting data enablement across our business domains.Data Management...
-
Assistant Manager/Manager
1 day ago
Gurgaon, Haryana, India PROMAYNOV ADVISORY SERVICES PRIVATE LIMITED Full time ₹ 1,04,000 - ₹ 1,30,878 per yearJOB DESCRIPTION Position: Experience:Statutory Audit post UG - Any graduatePG - Chartered Accountant Manage and supervise the execution of external audit engagements of various clientsShould be able to manage large, medium scale multi-location assignmentsAid in the identification of business development as well as help expand the client base by identifying...
-
Assistant Manager/Manager
4 weeks ago
Gurgaon, Haryana, India Mazars Full time- Manage and supervise the execution of external audit engagements of various clients- Should be able to manage large, medium scale multi-location assignments- Aid in the identification of business development as well as help expand the client base by identifying and growing current client portfolio- Ability to prioritize, works on multiple assignments, and...
-
Service Management Manager
3 days ago
Gurgaon, Haryana, India Rackspace Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Summary: We are seeking a dynamic and experienced Service Management Manager to lead critical IT Service Management functions with a strong emphasis on Incident, Change, Problem, Service Delivery and Transition Management. The role requires deep experience supporting Managed Services customers in a 24x7 environment, with proven expertise in planning and...
-
Manager- Contract Management
3 days ago
Gurgaon, Haryana, India NTT DATA, Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per yearNTT DATA looking for a strategic and results-driven Manager Contract Management to lead the end-to-end lifecycle management of customer contracts, ensuring accuracy, compliance, and timely execution.Location: GurgaonShift: Must be open for 24*7 shiftExperience: Minimum 8 to 10 years in Order to Cash process of which 3 to 5 in a Management/ Supervisory role....
-
Knowledge Management Manager
3 days ago
Gurgaon, Haryana, India Reso Full time ₹ 9,00,000 - ₹ 12,00,000 per yearLocation: Gurugram Reso is a leading research organization headquartered in Bahrain, renowned for providing high-quality, on-demand research services to its client. With teams across Bahrain, India, the UAE, Egypt, and Saudi Arabia, Reso combines regional expertise with global standards to provide exceptional solutions. Reso is hiring a Knowledge Management...
-
IT Manager
3 days ago
Gurgaon, Haryana, India Hindustan Wellness Full time US$ 1,50,000 - US$ 2,00,000 per yearWe're Hiring: AVP IT/ Sr. Manager – Infrastructure & ServicesAre you an experienced IT professional with a passion fornetwork management, IT infrastructure, and team leadership? Do you thrive in a fast-paced environment whereinnovation meets healthcare? If yes, then we have the perfect opportunity for you atHindustan WellnessPosition:AVP IT/ Sr. Manager...