ServiceNow Practice Director/Head of Service Capabilities
5 days ago
We are seeking an experienced ServiceNow Practice Director/Head of Service Capabilities to lead our APJ customer base. As a key member of our team, you will be responsible for delivering pre-sales presentations around the ServiceNow deployment methodology, planning and delivering project kick-off meetings, and implementing techniques to improve engagement productivity through the product lifecycle.
Key Responsibilities:
- Deliver ITIL based Gap Analysis workshops to assist customers derive product requirements.
- Engagement management of multiple ServiceNow projects on behalf of ServiceNow to an APJ customer base.
- Act as single point-of-contact/escalation point for customers to ServiceNow.
- Hold regular project review meetings and project status reporting with customers.
- Identify up sell opportunities and provide details to Sales/Account Managers.
Requirements:
- Minimum 5 years of leadership experience in a professional services organization.
- Experience building high performance teams in ServiceNow.
- Industry certifications such as ServiceNow Administrator, ITIL v3 Foundation, Advanced ITIL Certifications, PMP, Agile, or Scaled Agile, etc.
- Designing and developing service capabilities in ServiceNow.
- Managing and delivering service portfolios.
- Working with service channel organizations and their partners.
- Understanding of development tools and/or software, such as ServiceNow Platform, MS Office, MS Visio, MS Project, Adobe Professional.
Estimated salary: ₹15,00,000 - ₹25,00,000 per annum.
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