ServiceNow Practice Director/Practice Head

2 weeks ago


Hyderabad, Telangana, India MERGEN CORPORATES PRIVATE LIMITED Full time

**About the Role:**

We are seeking a highly motivated and experienced ServiceNow Practice Director/Practice Head to join our team at MERGEN CORPORATES PRIVATE LIMITED in Hyderabad. As a key member of our organization, you will be responsible for delivering Pre-Sales presentations around the ServiceNow deployment methodology, planning and delivering project kick-off meetings, and implementing techniques to improve engagement productivity through the product lifecycle.

**Responsibilities:

  • Deliver ITIL based Gap Analysis workshops to assist customers derive product requirements.
  • Engage management of multiple ServiceNow projects on behalf of ServiceNow to an APJ customer base.
  • Be the single point-of-contact/escalation point for customers to ServiceNow.
  • Hold regular project review meetings and project status reporting with customers.
  • Identity up sell opportunities and provide details to Sales/Account Managers.

**Requirements:

  • 5+ years of leadership experience in a professional services organization in one or more of the following roles: 5+ years of experience building high performance teams in ServiceNow.
  • Industry certifications that include one of more of the following: ServiceNow Administrator, ITIL v3 Foundation, Advanced ITIL Certifications, PMP, Agile, or Scaled Agile, etc.
  • 3 to 5 years of designing and developing service capabilities in ServiceNow.
  • 3 to 5 years of managing and delivering service portfolios.
  • 3 to 5 years of working with service channel organizations and their partners.
  • Understanding the basic users of development tools and/or software, such as: ServiceNow Platform, MS Office, MS Visio, MS Project, Adobe Professional.

**Estimated Salary Range:** ₹1,200,000 - ₹1,800,000 per annum, depending on experience and qualifications.



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