Unified Contact Center Enterprise Specialist

19 hours ago


Mysore, Karnataka, India beBeeEnterprise Full time ₹ 16,00,000 - ₹ 22,40,000

Job Title: Unified Contact Center Enterprise Specialist

Key Responsibilities:
  • Support and maintain Cisco UCCE, UCCX, PCCE solutions and 3rd party call recording platforms.
  • Proficient in VOIP protocols like SIP, H.323 and MGCP with strong knowledge of ITIL process.
  • Create effective solutions in Cisco UCCE and IPT platforms using problem-solving skills.
  • Understanding of Telecom infrastructure protocols with ability to work in a dynamic business environment.
  • Collaborate with Technical Teams to resolve complex telecommunication issues.
  • Perform advanced remote/on site troubleshooting activities including system design issues, upgrade plans, technical documentation creation, up gradation and site coordination.
  • Act as a point of contact for all service delivery issues, pending work and escalations.
  • Provide team support and process improvements through individual contributions.
  • Maintain and update Knowledge Base and documentation with excellent analytical and problem-solving skills.
Requirements:
  • Experience on Cisco Voice platform and CUCM/UCCE/UCCH/CVP platforms.
  • Strong verbal and written communication skills with ability to collaborate with Third Party Providers.
  • Excellent communication and conversation skills (verbal and written), strong analytical and problem-solving skills.
Benefits:
  • Opportunity to work in a 24/7 business support environment with diverse projects.
  • Collaborative team environment with opportunities for growth and development.


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