Enterprise WFO Specialist

1 week ago

Mysore, Karnataka, India beBeeCertification Full time ₹ 12,00,000 - ₹ 18,00,000
**Job Title:** Enterprise WFO Specialist
We are seeking a skilled Enterprise WFO Specialist to join our team.
**Key Responsibilities:
  • Design, build, deploy and configure Work Force Optimization (WFO) platforms in multiple environments.
  • Consult with clients to extract business requirements.
  • Possess a strong command of WFO technologies, server components, desktop applications and telephony integrations.
  • Develop and review best practice implementation processes.
  • Work independently to meet deadlines and participate in on-call rotation.
  • Communicate project status to stakeholders.
  • Provide technical support for hardware and operating system problems.

**Required Skills and Qualifications:**
  • Verint Work Force Optimization Certification
  • Minimum 5 years technical experience with Windows and Active Directory system administration
  • Strong experience with WFO, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices
  • 5 years of WFO software installation, configuration and administration in a multi-tenant cloud environment
  • Knowledge of JAVA Enterprise, frameworks, app servers like Tomcat, JBoss etc.
  • Experience with MS SQL: database structure, administration, performance tuning and scripting
  • Knowledge of Microsoft Windows Server operating systems and network topology
  • Knowledge of Linux OS's and associated technologies

**Benefits:**
A challenging role with opportunities for professional growth and development.

**Note:** We encourage qualified candidates to apply.

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