Contact Center Manager

1 week ago

Mysore, Karnataka, India Policybazaar Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Key Skill Set- B2C sales, tele sales, inside sales, outbound sales

Loan- Business Loans or Personal Loans

Designation- Contact Center Manager

Team Size- 100 +

Major Job responsibilities

  • Tele sales Management: Oversee day-to-day operations, ensuring the team meets B2C sales targets while maintaining a high level of customer service.
  • Customer Relationship Management: Build and nurture relationships with customers to ensure operational alignment and establish a strong foundation for future growth.
  • Team Oversight & Development: Lead and guide the telesales team, providing clear direction on strategy, goals, and performance metrics. Conduct regular performance reviews, coaching, and mentoring to develop team members.
  • Sales Target Achievement: Set and manage daily, weekly, and monthly sales targets, ensuring the team delivers results and contributes to overall business goals.
  • Resource & Shift Management: Organize team resources effectively, including managing staff schedules, absences, and leave planning to ensure smooth operations.
  • Continuous Improvement: Identify opportunities for process enhancements, driving initiatives that improve performance, efficiency, and customer satisfaction.

How to Apply Interested Candidate can share their updated CV at or WhatsApp

Fill the following details -

Current CTC

Expected CTC

Notice period

Team size

Total experience

Reason for change

Age

Current loc

Languages

  • Center Head

    4 days ago

    Mysore, Karnataka, India Woodnote Pre-school Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Title: Center Head (Only Females)Location: Woodnote Preschool, Mysore BranchRoles and Responsibilities:Oversee the day-to-day operations of the preschool, ensuring smooth academic and administrative functioning.Lead, mentor, and support teachers and staff to maintain high-quality early childhood education standards.Ensure implementation of the curriculum...

  • Center Manager Entrance Coaching Institute

    17 hours ago

    Mysore, Karnataka, India Kritavidya Academy Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Oversee center operations & staff performance* Manage admissions process from start to finish* Conduct student counseling sessions* Develop educational marketing strategiesPerformance bonus

  • Guidewire Claim center QA

    4 weeks ago

    Mysore, Karnataka, India Zensar Technologies Full time

    About the CompanyGW CC QA is committed to delivering high-quality software solutions and fostering a culture of innovation and collaboration.About the RoleThe role involves testing and quality assurance for Claim Center, ensuring that user stories are effectively demonstrated and business scenarios are converted into test cases.ResponsibilitiesStrong...

  • Operations manager

    4 weeks ago

    Mysore, Karnataka, India People Connexions Full time

    ???? Job Title: Operations Manager – Voice Process (BPO) Location: Bengaluru, India Type: Full-time Shifts: Rotational Shift including night shifts Work Mode: On-site Seniority Level: Mid-Senior???? Job SummaryOur client seeks a seasoned Operations Manager to lead voice-based BPO teams. You'll oversee daily delivery, manage performance metrics (AHT, CSAT,...

  • Operations Manager

    4 weeks ago

    Mysore, Karnataka, India People Connexions Full time

    Job Title: Operations Manager – Voice Process (BPO) Location: Bengaluru, India Type: Full-time Shifts: Rotational Shift including night shifts Work Mode: On-site Seniority Level: Mid-Senior Job Summary Our client seeks a seasoned Operations Manager to lead voice-based BPO teams. You'll oversee daily delivery, manage performance metrics (AHT, CSAT,...

  • Operations Manager

    1 week ago

    Mysore, Karnataka, India People Connexions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:Operations Manager – Voice Process (BPO)Location:Bengaluru, IndiaType:Full-timeWork Mode:On-siteSeniority Level:Mid-SeniorJob SummaryOur client seeks a seasoned Operations Manager to lead voice-based BPO teams. You'll oversee daily delivery, manage performance metrics (AHT, CSAT, FCR, SLA), and drive process improvements while ensuring client...

  • Telesales/ Contact Centre Head

    2 weeks ago

    Mysore, Karnataka, India Bwise Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role involves managing end-to-end telesales operations, ensuring achievement of sales targets, maintaining compliance standards, optimizing productivity, and leading a large telesales team, with focus on improving overall productivity & effeciency.

  • Manager Software Engineer Interoperability

    5 days ago

    Mysore, Karnataka, India Direct Payroll with our client (US Based Health Care Domain client). Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Hi,This is regarding a job opportunity for the position of Manager Software Engineer - Interop with our client (US Based Health Care Domain client).This opportunity is under the direct pay roll of (US Based Health Care Domain client).Job Opening: Manager Software Engineer - InteropLocation: MysoreMode of Work: Work From OfficeShift Timings: 1:00 PM 10:00...

  • Incubation Manager

    1 week ago

    Mysore, Karnataka, India GSSS TECHNOLOGY BUSINESS INCUBATOR FOUNDATION Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are in the process of building a dynamic team to realize the vision of DST-ITBI-GSSSTBIF and are currently looking for a dynamic and self-driven Manager to join us. The selected individual will play a crucial role in managing incubation activities, engaging with stakeholders, and driving programs that support early-stage startupsRole &...

  • Planning & Fulfillment Manager

    17 hours ago

    Mysore, Karnataka, India Hitachi Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Location:Mysore, Karnataka, IndiaJob ID: R0089772Date Posted: Company Name:HITACHI ENERGY INDIA LIMITEDProfession (Job Category):Customer Service & Contact Center OperationsJob Schedule: Full timeRemote:NoJob Description:The opportunityManages or performs strategic sourcing work to manage risk and optimize the value/resilience of materials/services sourcing...