Material Quality Services Professional

Job Description The Quality Material Services Manager contributes to the deployment of the Quality Management System (QMS) needed for Tailored Support Package (TSP). They ensure processes are defined, implemented and monitored in accordance with quality standards including regulatory requirements.

To accomplish this role, you will guarantee TSP deliverables are compliant with Customer's quality and regulatory requirements before delivery to Customer by collaborating efficiently with FTM CT Quality Manager. You will also guarantee TSP deliverables are compliant with Airbus Quality Standards by continuous surveillance of adherence to processes, procedures and operational documents by collaborating efficiently with FTM CT Quality Manager & CAM Quality Task Leader. Additionally, you will contribute to activities/projects for improving quality & performance of TSP deliverables.

Other responsibilities include actively contributing to FTM risks and issues management. You will function as CQFO (Customer Quality Front Office), South Asia. This includes collaborating strongly with the FTM-CT Quality team to ensure customer satisfaction by delivering our services, on quality, on time, on cost. You will also contribute to updating of TSP Interface manual and develop local operating rules, ensuring compliance with quality, contractual and regulatory requirements. Guarantee TSP adherence to FHSCAM Manuals and associated procedures. Lead the deployment and compliance to AIRBUS Quality Management System within TSP. Ensure all TSP personnel qualified to carry out continuing airworthiness management activities are registered and evidence records are kept in archive. Develop initial and recurrent training program for the FHS-TSP team. Develop a TSP yearly surveillance program on TSP local team activities and deliverables which addresses all of the areas of the FHSCAM including contracted/subcontracted activities according to the FHS global surveillance plan/ Customer Services Annual Surveillance Plan. Perform a continuous surveillance activity, issue relevant reports and monitor non-conformities up to closure. Analyse adherence assessment and results from surveillance plans and take part in reviews to propose improvements. Ensure follow-up actions required to address findings are completed with the use of PPS, as needed. Support Internal and External audits/assessments. Promote and facilitate the PPS (AOS Brick) within FHS. Ensure reporting to TSP management regarding Quality matters/activities on a regular basis requiring management's awareness. Partner with FTM Central QCM, local TSP QCMs and CAM Quality Task Leader on a regular basis to address quality issues and drive continual improvement. Promote Quality and Safety culture in TSP. Perform Quality investigations as required. As Customer Quality Front Office (CQFO) South Asia, liaise with customers of South Asia to provide feedback of Quality Investigations being concluded by Manufacturing Quality teams. Coordinate with Quality Teams (Single Aisle and Long range programs) to address customer irritants and organize dedicated sessions.

Outputs from this position include inputs (feedback / support / ownership) on processes and procedures mapped and issued in accordance with Airbus methodology and integrating quality and regulatory requirements. Also, yearly Surveillance Plans and relevant reports including monitoring of non-conformities are produced. Additional outputs include surveillance/audits reports and relevant surveillance KPI monitoring. Local Quality reviews (MOR/ QRM) are conducted. Customer complaints analysis, root cause and action plan is performed. Internal Issue / Problem solution support analysis, root cause and action plan is conducted. Organize Training/ workshops as per training plan of TSP local team. Records and Archiving of assessment reports are maintained. TechRequest initiation and follow-up (with one pagers as relevant) for all decided follow-up issues reported via CQFO forum is undertaken.

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