Debt Management Associate Lead
2 weeks ago
Job Description
Job Title: Associate Debt Manager-Flows-Call Centre
Department: Debt Management-Flows-Call Centre
Role: Debt Recovery Specialist
The successful candidate will be responsible for leading the debt management team, overseeing the collection process, and optimizing retrieval of EMI from customers while ensuring adherence to bank guidelines.
Key Responsibilities:
- Manage and undertake collections process for assigned debts.
- Regularly track the portfolio for specific buckets and areas.
- Monitor and control delinquency, focusing on non-starters and DPD-wise.
- Allocate and achieve targets from agencies or the in-house team.
- Follow up with default customers and ensure adherence to collection process and legal guidelines.
- Maintain data for administrative work related to collection, including updating delinquent account history and providing MIS reports.
Requirements:
Graduation: Any Graduation
Experience: 2-5 years of experience in Flows-Call Centre
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