
Operational Excellence Specialist
5 days ago
Operations Executive Role
As an experienced Operations Executive, you will be responsible for managing our ServiceNow platform, ensuring seamless administration and performance.
Key Responsibilities:
- Platform Management
- Configure and administer the ServiceNow platform, including GRC modules
- DevOps Expertise
- Perform code deployments across environments
- Develop and implement fixes for production defects
- Integration Oversight
- Monitor and manage ServiceNow integrations with external systems
- Incident Resolution
- Resolve ServiceNow incidents and provide root cause analysis
- Platform Stability
- Maintain user roles, permissions, and platform stability
- Audit Support
- Support audits and compliance reporting
- Upgrade and Patch Management
- Ensure smooth platform upgrades and patches
- Automation and Efficiency
- Automate operational tasks to improve efficiency
- Documentation and Runbooks
- Maintain detailed operational documentation and runbooks
- 5+ years of ServiceNow administration experience
- 2+ years of hands-on experience with ServiceNow GRC modules
- Certifications (Mandatory):
- ServiceNow CSA
- GRC: Integrated Risk Management (IRM) Fundamentals
- GRC: Integrated Risk Management (IRM) Implementation
- Experience in ServiceNow support & maintenance, including incident resolution
- Proven experience with code deployments, integration monitoring, and defect fixes
- Strong knowledge of Governance, Risk, and Compliance (GRC) processes
- Familiarity with ITIL processes and change management
- Knowledge of ServiceNow scripting (JavaScript, GlideAPI) is a plus
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