Operational Excellence Specialist

5 days ago


Jaipur, Rajasthan, India beBeeExpert Full time ₹ 20,00,000 - ₹ 25,00,000

Operations Executive Role

As an experienced Operations Executive, you will be responsible for managing our ServiceNow platform, ensuring seamless administration and performance.

Key Responsibilities:

  • Platform Management
  • Configure and administer the ServiceNow platform, including GRC modules
  • DevOps Expertise
  • Perform code deployments across environments
  • Develop and implement fixes for production defects
  • Integration Oversight
  • Monitor and manage ServiceNow integrations with external systems
  • Incident Resolution
  • Resolve ServiceNow incidents and provide root cause analysis
  • Platform Stability
  • Maintain user roles, permissions, and platform stability
  • Audit Support
  • Support audits and compliance reporting
  • Upgrade and Patch Management
  • Ensure smooth platform upgrades and patches
  • Automation and Efficiency
  • Automate operational tasks to improve efficiency
  • Documentation and Runbooks
  • Maintain detailed operational documentation and runbooks
Required Skills and Qualifications:
  • 5+ years of ServiceNow administration experience
  • 2+ years of hands-on experience with ServiceNow GRC modules
  • Certifications (Mandatory):
  • ServiceNow CSA
  • GRC: Integrated Risk Management (IRM) Fundamentals
  • GRC: Integrated Risk Management (IRM) Implementation
  • Experience in ServiceNow support & maintenance, including incident resolution
  • Proven experience with code deployments, integration monitoring, and defect fixes
  • Strong knowledge of Governance, Risk, and Compliance (GRC) processes
  • Familiarity with ITIL processes and change management
  • Knowledge of ServiceNow scripting (JavaScript, GlideAPI) is a plus


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