
Enterprise Database Support Specialist
21 hours ago
We are seeking a highly skilled and proactive Application Support Engineer to join our global support team. In this role, you will be responsible for the monitoring, incident response, and issue resolution of enterprise-grade systems including IBM Sterling B2B, UiPath RPA bots, and various cloud-native database platforms.
The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively during off-hours and in a rotational shift model.
">- Monitor and manage support tickets via JIRA and email.
- Troubleshoot and resolve issues across:
- IBM Sterling B2B integrations and translation services
- UiPath RPA workflows and orchestrations
- Database systems: SQL Server, Aurora PostgreSQL, MySQL, DynamoDB, and BigQuery
- Meet defined SLAs for incident response and resolution (e.g., 15-min response, 1-hour resolution).
Required Skills and Qualifications
Technical Background: A solid experience with AWS RDS, Aurora PostgreSQL, SQL Server, DynamoDB is required. Exposure to MySQL and GCP BigQuery is an advantage.
Incident Management: A proven track record of working under pressure and adhering to strict SLAs is essential.
Tools & Platforms: Experience with JIRA, ticketing systems, and monitoring tools is necessary.
Soft Skills: Strong analytical thinking, communication, and ability to work independently with minimal supervision.
]Benefits
Exposure to cutting-edge technologies: You will have the opportunity to work with global teams and enterprise clients using advanced cloud and automation technologies.
Rotational flexibility and work-life balance initiatives: Our company offers a supportive environment for continuous learning and upskilling.
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