Senior Application Analyst ServiceNow

2 weeks ago


Chennai, Tamil Nadu, India TaskUs Full time

About TaskUs: TaskUs is a leading provider of outsourced digital services and next-generation customer experience to innovative companies, supporting clients in various sectors.

Job Summary: As a Senior Application Analyst (ServiceNow), you'll serve as a liaison between business and IT, translating high-level requirements into technical solutions and managing change specifications.

Key Responsibilities:

  • Translate business requirements into functional specifications for the IT organization and manage changes to such specifications.
  • Serve as a liaison between the business community and the IT organization to provide technical solutions to meet user needs.
  • Collaborate with business partners to ensure technology outcomes align with the overall business strategy.
  • Perform investigations, evaluations, and documentation of system design findings.
  • Assure users understand business system functions.
  • Create and apply diagrams representing the flow, process, and transformation of data within various systems.

Requirements:

  • 7+ years of relevant experience.
  • Strong understanding of ServiceNow platform capabilities and modules.
  • Must have ServiceNow experience supporting application development, not only admin/ticketing.
  • Familiarity with IT Service Management (ITSM) and ITIL principles.
  • Ability to work with multiple business systems and have a good understanding of system design.
  • Ability to analyze complex business processes and translate them into clear and concise requirements.
  • Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Detail-oriented with strong analytical and problem-solving skills.
  • Knowledge of Agile or Scrum methodologies is a plus.
  • ServiceNow certifications such as Certified System Administrator (CSA) are advantageous.

About TaskUs: TaskUs is a leading provider of outsourced digital services and next-generation customer experience to innovative companies, supporting clients in various sectors. With a global presence and a commitment to inclusivity and equal access to opportunities, TaskUs welcomes diverse applicants and is dedicated to providing a positive impact on the community.



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