Senior Application Analyst ServiceNow
2 weeks ago
About TaskUs: TaskUs is a leading provider of outsourced digital services and next-generation customer experience to innovative companies, supporting clients in various sectors.
Job Summary: As a Senior Application Analyst (ServiceNow), you'll serve as a liaison between business and IT, translating high-level requirements into technical solutions and managing change specifications.
Key Responsibilities:
- Translate business requirements into functional specifications for the IT organization and manage changes to such specifications.
- Serve as a liaison between the business community and the IT organization to provide technical solutions to meet user needs.
- Collaborate with business partners to ensure technology outcomes align with the overall business strategy.
- Perform investigations, evaluations, and documentation of system design findings.
- Assure users understand business system functions.
- Create and apply diagrams representing the flow, process, and transformation of data within various systems.
Requirements:
- 7+ years of relevant experience.
- Strong understanding of ServiceNow platform capabilities and modules.
- Must have ServiceNow experience supporting application development, not only admin/ticketing.
- Familiarity with IT Service Management (ITSM) and ITIL principles.
- Ability to work with multiple business systems and have a good understanding of system design.
- Ability to analyze complex business processes and translate them into clear and concise requirements.
- Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Detail-oriented with strong analytical and problem-solving skills.
- Knowledge of Agile or Scrum methodologies is a plus.
- ServiceNow certifications such as Certified System Administrator (CSA) are advantageous.
About TaskUs: TaskUs is a leading provider of outsourced digital services and next-generation customer experience to innovative companies, supporting clients in various sectors. With a global presence and a commitment to inclusivity and equal access to opportunities, TaskUs welcomes diverse applicants and is dedicated to providing a positive impact on the community.
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