Client Account Manager

2 days ago


Kota, Rajasthan, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

As a key professional in this role, we seek a proactive Customer Retention Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.

This position involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.

To succeed in this position, you will require advanced knowledge of Microsoft Excel software, basic knowledge of Microsoft Word, analytical skills to track performance metrics and improve processes, and strong communication and negotiation skills.

You will be responsible for contacting customers to resolve outstanding overages or encourage subscription purchases post-trial expiration, processing orders promptly after the customer reaches out and sends purchase confirmation, and maintaining detailed records of follow-ups and interactions.

We foster a progressive culture, creativity, and a flexible work environment. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence define our organization's values.



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