
Senior Account Manager
6 days ago
Job Overview:
We are seeking a dynamic and proactive client relationship manager to join our team. The ideal candidate will have proven experience in agency sales and account management, with a strong ability to build and maintain client relationships.
Key Responsibilities:- Primary Client Liaison: Serve as the primary point of contact between our agency and clients, ensuring seamless communication and effective issue resolution.
- Client Business Objectives: Develop a deep understanding of client business objectives and translate them into targeted marketing strategies.
- End-to-End Client Servicing: Manage end-to-end client servicing, including campaign briefings, execution, reporting, and performance reviews.
- Campaign Delivery: Collaborate with internal teams to deliver high-quality campaigns on time, meeting client expectations and driving revenue growth.
- Relationship Building: Foster strong relationships with existing clients while identifying opportunities for upselling and cross-selling.
- New Business Development: Support new business development by participating in pitches, proposal creation, and presentations.
- Account Management: Ensure timely collection of payments and manage account profitability.
- Industry Insights: Stay updated on industry trends, competitor activities, and digital/advertising innovations to provide strategic recommendations.
- Education: Bachelor's degree in Marketing, Business, Communications, or related field.
- Experience: 2–5 years of experience in client servicing/account management with an advertising/creative/digital agency.
- Agency Sales Experience: Must have hands-on agency sales/business development experience.
- Communication Skills: Strong communication, presentation, and negotiation skills.
- Project Management: Ability to manage multiple clients and projects simultaneously under tight deadlines.
- Digital Marketing Understanding: Strong understanding of digital marketing, advertising campaigns, and media planning.
- Problem-Solving Skills: Excellent relationship-building and problem-solving skills.
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