
Executive Customer Care
1 week ago
Key Responsibilities
- Serving as a senior executive in customer care, your primary role involves overseeing and managing the entire customer care operation.
- You are responsible for ensuring high-quality customer service and resolving complex issues.
Key Skills
- Team Management: You will be responsible for supervising and leading a team of customer care representatives, providing them with training and coaching to ensure excellent customer service.
- Customer Issue Resolution: You will handle complex customer issues that require senior-level intervention.
- Process Improvement: You will identify areas for improvement within the customer care department and implement new technologies or tools to enhance the overall customer experience.
- Performance Monitoring: You will monitor the performance of the customer care team and track key metrics such as customer satisfaction, response times, and issue resolution rates.
Benefits
- Building and maintaining positive relationships with key customers to ensure their needs are met and addressing any concerns they may have.
- Preparing reports and presentations on customer care metrics, team performance, and customer feedback to share with senior management and guide decision-making and strategic planning.
- Collaborating with other departments to gather feedback, address customer pain points, and improve overall customer satisfaction.
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