Global Academic Account Specialist
2 days ago
Job Overview
The ideal candidate will be responsible for onboarding and managing academic customers worldwide, ensuring seamless access to software, training, and support through our online systems.
About Altair
Altair is a global technology company providing software and cloud solutions in product development, high performance computing (HPC), and data analytics. Our team of 3,000 engineers, scientists, and creative thinkers in 25 countries helps organizations in nearly every industry to compete more effectively.
Your Mission
As a Global Academic Account Specialist, you will inspire academics with our Simulation and Data Analytics technologies, promoting the value of our offerings and increasing usage of Altair Software among students, professors, and research scholars worldwide.
Key Responsibilities
- Ensure academic users access software, training, and support online using a single sign-on Altair One account.
- Manage and improve the process of user registration, and hence manage user accounts with our in-house CRM System.
- Provide complete support to academic users for user registration, software licensing, and support access issues through online communities, email, and customer support ticketing systems.
- Identify areas to automate and scale processes to increase efficiency and reduce friction for customers accessing our software.
- Create videos, training materials, articles, and marketing content that introduces, promotes, and increases usage of Altair Software among academics worldwide.
Requirements
- Masters or Bachelor's degree in any discipline, with project management experience or MBA with project management and operations knowledge and experience.
- Excellent oral and written communication skills in English, with IELTS 7.5 or above preferred.
- Ability to collaborate with all levels of technical users and management, complete knowledge of Outlook and Teams or similar corporate communication systems.
- Excellent presentation skills and proficiency in Microsoft Office Word, PowerPoint, and Excel.
Benefits
- Intensive training in onboarding, user registration, account management, and support processes.
- Exposure to international academic activities, interaction with global Altair colleagues and academic partners.
- Opportunity to brainstorm and encourage creative ideas for promoting global academic business and global brand recognition of Altair and its tools among students and professors worldwide.
Compensation Package
We offer a competitive salary package of $65,000 - $85,000 per annum, depending on qualifications and experience.
Why Work With Us
At Altair, we pride ourselves on a business culture that enables open, creative thinking, and we deeply value our employees and their contributions towards our clients' success, as well as our own.
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