Customer Service Representative

2 weeks ago


Vadodara, Gujarat, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 8,00,000
Job Opportunity

We are seeking a skilled professional to fill the role of Customer Service Representative. In this position, you will be responsible for handling customer inquiries and providing support via phone, email, or other communication channels.

About the Role

This is an exciting opportunity to join our organization and contribute to our mission of delivering exceptional customer experiences. As a Customer Service Representative, you will work closely with our team to resolve customer issues and concerns in a timely and professional manner.

Responsibilities
  • Handle customer inquiries and complaints via phone, email, or other communication channels.
  • Provide product information and answer customer questions in a clear and concise manner.
  • Identify and escalate complex customer issues to senior representatives or management as needed.
  • Meet or exceed customer satisfaction targets and performance metrics.
  • Stay up-to-date on product knowledge and training to effectively address customer needs.
Requirements
  • Bachelor's degree in any field or relevant work experience.
  • Freshers with good language competency or a minimum 1 year experience in customer service with multi-lingual voice campaigns.
  • Adaptability to changing project environments and ability to execute tasks independently.
  • Quick learner with excellent verbal and written communication skills.
  • Ability to work flexible schedules, including evenings and weekends, covering 24/7 shifts.
  • Fluency in English, Hindi, and Kannada languages.
  • Excellent analytical and problem-solving skills.
  • Basic knowledge of MS Excel.
Benefits

We offer a competitive salary and benefits package, including:

  • A supportive and dynamic work environment.
  • Ongoing training and development opportunities.
  • A chance to work with a diverse team and build relationships with customers from various backgrounds.
  • A range of employee benefits and perks.
What We Offer

We value our employees' contributions and strive to create a positive and inclusive work environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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