Customer Success Advocate

19 hours ago


India Fundamento Full time

About Fundamento

Fundamento is an innovative AI voice bot designed for enterprise contact centers. Built to serve the financial services industry, our AI voice bot can efficiently handle complex customer conversations with its advanced entity extraction models.

Our cutting-edge technology allows us to work closely with companies like Hero FinCorp, IIFL, Paisabazaar to deliver breakthrough improvements in P&L efficiency through increased scale and dramatically reduced cost.

Our clients benefit from:

  • Up to 60% cost reduction in just one year
  • Unprecedented improvement in sales funnel optimization
  • Remarkable decrease in Average Handling Time (AHT)
  • Strategic focus on Customer Satisfaction (CSAT) and Customer Experience (CX)

We achieve this by leveraging our virtual agent's intuitive design, which overcomes common issues such as latency, Speech-to-Text (STT) errors, and language complications often seen among competitors.

Our system adeptly handles unstructured, complex data by translating, transcribing, and understanding customer intent at every turn.

Fundamento works across multiple use cases from simple to complex across the customer lifecycle:

Job Description

We are seeking a full-time fresher who will collaborate closely with the Product & Customer Success teams at Fundamento to contribute to the development, audit, and testing of bot workflows for our bot Yara.

The Role Entails

  • Bot Workflow Development: Create conversation scripts for the bot in Hindi and English using platforms like ChatGPT.
  • Auditing and Quality Assurance: Conduct thorough audits of the workflows to ensure accuracy and functionality.
  • Testing and Optimization: Assist in testing bot workflows across different platforms and devices to identify and resolve any issues or bugs. Continuously optimize workflows based on user feedback and performance metrics.
  • Documentation and Reporting: Document comments, improvements, errors, and report them accordingly.

Required Candidate Profile

  • Pursuing or recently completed a degree in any field.
  • Attention to detail.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Decent written and verbal communication skills.
  • Enthusiasm for learning.

Location: Delhi (work from office)
Estimated Annual Salary: ₹3.6 LPA.



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