Process Excellence Leader

24 hours ago

Gurgaon, Haryana, India beBeeQuality Full time ₹ 15,00,000 - ₹ 20,00,000
Quality Assurance Manager

The Quality Assurance Manager is responsible for developing and implementing quality control procedures, monitoring and analyzing processes, and conducting audits in coordination with stakeholders.

Key Responsibilities:

  • Develop and Implement Quality Control Procedures: Create and maintain quality assurance standards and procedures to ensure compliance with industry regulations and company policies.
  • Monitor and Analyze Processes: Regularly review and analyze operating processes to identify areas for improvement.
  • Conduct Audits and Inspections: Perform regular audits and inspections to ensure adherence to established quality standards.
  • Coordination with Departments: Work closely with various departments to address quality issues and implement effective solutions.
  • Prepare Quality Reports: Compile and present quality reports to management, highlighting key findings and recommendations.
  • Train Staff: Develop training materials and conduct training sessions on quality control processes and standards.
  • Customer Feedback: Review customer feedback and implement necessary changes to improve service quality.
  • Compliance: Ensure all processes comply with relevant regulations and standards.

Required Skills and Qualifications:

  • Strong organizational and communication skills.
  • Proficiency in process writing, audit/process assurance, and quality assessment.
  • Ability to analyze data and identify trends.
  • Detail-oriented with strong problem-solving skills.

Benefits of the Role:

  • Opportunity to develop and implement quality control procedures.
  • Chance to work closely with various departments.
  • Ability to analyze data and identify trends.

Education and Experience:

  • Education: Bachelors degree (any stream), MBA or equivalent preferred.
  • Experience: Minimum of 3-5 years of experience in quality assurance, process management, preferably in the life insurance sector.

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