Optimize Business Processes for Success

4 days ago

Bengaluru, Karnataka, India beBeeBusiness Full time ₹ 1,50,000 - ₹ 28,00,000
Process Optimization Specialist

This role focuses on enhancing the effectiveness and efficiency of our User Experience organization and processes to improve user satisfaction, optimize costs, and accelerate delivery to our business units. The position will expand to encompass the full Digital Office scope.

  • Align processes with strategic goals and support decision making that drives business value.
  • Identify areas of improvement in the User Experience organization unit (to be expanded to the full Digital Office organization in a second step).
  • Enhance process efficiency, leading to increased user satisfaction.
  • Drive data-driven improvements.
  • Reduce costs and facilitate continuous improvement.
  • Foster collaboration and communication across multiple units within the organization and other support functions.
  • Standardize best practices.
  • Collaborate actively with IT Digital Office teams to ensure process adherence and cross-functional governance.
Required Skills and Qualifications

To excel in this role, you should have:

  • A Bachelor's degree in engineering or IT, or equivalent, with 10 years of experience, including 5+ years in Telecom/IT leadership roles.
  • Expertise in processes, methodologies, tools, and process creation to enable and simplify operations.
  • Strong practical and analytical problem-solving skills with strategic thinking in culture, business processes, and technology.
  • Ability to work in multidisciplinary and multicultural environments at all levels, steer and coordinate people, and collaborate with cross-functional stakeholders.
  • Excellent presentation, structured approach, communication, and interpersonal skills, both remote and in-person.
  • Proficiency in IT infrastructure (End User Services, Networking, Enterprise Computing, Applications, Data Management), cost management, risk management, quality management, knowledge management, and analytics.

Bonus qualifications include:

  • Proficiency in Microsoft office tools.
  • ITIL V4 expert certification.
  • Six Sigma.

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